Jacqueline Haugen
Bloomington,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Cash Office Specialist
Kohl's `
12.2014 - 09.2015
- Established a reputation for reliability and trustworthiness among peers, supervisors, and customers through consistent performance in maintaining secure cash handling practices.
- Trained new employees on cash handling procedures, promoting best practices to minimize errors and maintain high levels of accountability.
- Supported cross-functional initiatives as needed, demonstrating flexibility in adapting to changing business requirements.
- Expedited end-of-day closing procedures by streamlining reconciliation processes and utilizing automated tools effectively.
- Maintained accurate records of all financial activities, ensuring compliance with company policies and local regulations.
- Provided exceptional support during peak business periods by taking on additional responsibilities and working collaboratively with other departments to ensure seamless operations.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Customer Service Support / Cash Office Specialist
Kohl's
11.2014 - 09.2015
- Participated in regular performance evaluations, embracing constructive feedback to improve skills and enhance personal growth.
- Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company.
- Reduced call wait times by implementing effective time management strategies during high-volume periods.
- Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.
- Developed comprehensive knowledge of products and services to better assist customers.
- Mentored new team members, providing guidance on best practices for customer service excellence.
- Assisted in the development of training materials to improve overall team performance in handling customer inquiries.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
Education
Bachelor of Science - Chemistry
Metropolitan State University
Saint Paul, MN04.2024
Associate of Arts - Liberal Arts And General Studies
Normandale Community College
Minneapolis, MN08.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Computer Skills
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Flexible and Adaptable
- Critical Thinking
- Friendly, Positive Attitude
- Multitasking Abilities
- Microsoft Office
- Dependable and Responsible
- Active Listening
Core Qualifications and Experience
Quantitative Chemical Analysis using:
- HPLC
- FTIR
- GC-MS
- UV-Vis
- NMR
- AAS
Timeline
Cash Office Specialist
Kohl's `
12.2014 - 09.2015
Customer Service Support / Cash Office Specialist
Kohl's
11.2014 - 09.2015
Bachelor of Science - Chemistry
Metropolitan State University
Associate of Arts - Liberal Arts And General Studies
Normandale Community College