Summary
Overview
Work History
Skills
Accomplishments
Timeline
AccountManager
Jacque Henley

Jacque Henley

Executive Assistant/Office Manager
Washington,DC

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10

+Years of professional experience

Work History

Executive Office Administrator

The Boeing Company
01.2023 - 04.2023
  • Managed (6) C-Suite Executives and Team support with meeting schedules, meetings, calendar conflicts, correspondence management, document coordination, and customer relations.
  • Supported conference room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
  • Booked flights, car rentals, and hotel accommodations for business travel and expense report reconciliation. Assisted upper management by coordinating travel plans, and coordinating special events.
  • Reconciled account files and produced monthly reports.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

Office Manager

Northern Data US Holdings, Inc.
10.2021 - 11.2022
  • Served as Office Manager in support of Legal Counsel and HR Assistant liaison strategically ensuring responsive communications. Provided HR compliance for all new hires and offboard existing employees. Utilized the GUSTO S/W platform and new hire virtual welcoming meeting organization. Initiated and completed new employee I-9 verification, benefit allocation, payroll and employer/employee tax accounts, IT property asset management, project site ID badges, corporate apparel, and digital employee handbook.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.


Office Manager

TeleWorld Solutions, Inc.
12.2020 - 11.2022
  • Served as front office point person for all C-Suite office management. Provided and created strategic workflow to streamline processes and ensured a point person for all C-Suite office management. Provided and created strategic workflow to streamline processes and ensured a high level of organizational effectiveness, and communications responsiveness.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Communicated corporate objectives across divisions through Team meetings with status updates.
  • Managed large personnel files digitally. Managed performance and improvements tracking systems.
  • Initiated all new hire documentation uploads via the ADP Workday portal for hires, and terminations, verified all I-9 documentation, and employment documentation, and monitored employee identification for facility access management.
  • Implemented and reviewed vendor contracts for renewals. Monitored budget for cost efficiencies. Applied cost savings upon renewals of office services which saved company $40K combined with FedEx and OfficeMax service agreements. Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

Executive Coordinator/Office Administrator C

The Boeing Company
01.2020 - 04.2020
  • Performed tasks for Sr. Executives and (6) Global Regional Directors with day-to-day Outlook schedules and meeting conflicts and document integration.
  • Possessed a high level of discretion. Provided excellent verbal, interpersonal, and written communication.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated and processed domestic and international business travel arrangements, monitored designated business travelers' logistics, and generate expense reports that reconciled corporate credit card costs timely and accurate. Verified payments to corporate credit cards.
  • Tracked and maintained designated conference room schedules for availability and efficient use of resources. Ordered catering as needed.
  • Managed and procured office supplies and inventory.
  • Planned and implemented logistics for executive-level internal and external events.

Executive Assistant/Office Manager

Klas Telecom Government
09.2015 - 10.2019
  • Strategically managed day-to-day as the gatekeeper at the Front Office to ensure smooth efficient calendar management of smooth day-to-day and gatekeeping for the CEO, COO, CRO, CFO, HR, and Sales/Marketing Team. Provided senior-level office administration and office management organization; created highly effective organized digital filing systems. Created and maintained PowerPoint decks, organization charts, and office operations documentation.
  • Coordinated office event planning both internal and external.
  • Supported all aspects of Stakeholders' Advisory meetings, attended, and recorded meeting minutes and action items, and confirmed all travel, logistics, and catering.
  • Proficient in MS Outlook, PowerPoint, Excel, Word, and SharePoint.
  • Assisted with integration and administered SAP Concur Travel, Expense, and Invoice, prepared check requests, and initiated AR/AP invoice procuring. Prepared travel requests and submitted expense reports timely.
  • Planned corporate events, participated in team-building activities and trade-show activities, and social networking support.
  • Initiated a full range of complex personnel actions with discretion, with excellent responsive customer focus attentiveness; applied abilities to be business continual while maintaining sensitivity; exceptional writing, interpersonal and communication proficiencies.
  • Coordinated executive travel logistics both domestic and international. Reconciled expense reports timely.
  • Customer-focused, handling customer inquiries and complaints and troubleshooting timely with resolution.



Skills

  • Time Management
  • Office Management
  • Planning Events
  • Concur Travel and Expenses
  • Executive Management Support
  • Executive Travel
  • Special Event Projects
  • Accounts Payable and Accounts Receivable
  • Customer Relationship Management
  • Managing Office Supply Inventory
  • Processing Expenses
  • Booking Travel
  • Strategic Planning
  • Payroll and Accounts Payable Receivable
  • Permitting Requirements
  • Financial Records and Processing
  • Calendar Management
  • Microsoft Office
  • Problem-Solving Techniques
  • Budget Support
  • Effective Written and Verbal Communication
  • Performance Improvement
  • Customer Service Management
  • Maintaining Office Records
  • Supervision Abilities
  • Office Workflow Support
  • Client Correspondence
  • Travel Coordination
  • Error Resolution
  • Information Uploading
  • Advanced Excel Spreadsheet Functions
  • Administration and Operations
  • Database Maintenance
  • Research and Analysis
  • Correspondence Writing
  • Supplier Liaison
  • Employee Timesheet Processing
  • Records Management Systems
  • Office Equipment Proficiency
  • Meeting Coordination and Support
  • Organizational Systems
  • PowerPoint Presentations
  • Payroll
  • Coordinate Schedules
  • Filing
  • Enforce Policies
  • Industry Best Practices
  • Report Preparation and Analysis
  • Continuous Improvement Process

Accomplishments

  • Achieved office services contract negotiations which saved $40K with accuracy and efficiency.
  • Collaborated with the IT team in the integration development of new software upgrades.
  • Created inventory tracking spreadsheets.
  • Resolved product issues through consumer testing.

Timeline

Executive Office Administrator

The Boeing Company
01.2023 - 04.2023

Office Manager

Northern Data US Holdings, Inc.
10.2021 - 11.2022

Office Manager

TeleWorld Solutions, Inc.
12.2020 - 11.2022

Executive Coordinator/Office Administrator C

The Boeing Company
01.2020 - 04.2020

Executive Assistant/Office Manager

Klas Telecom Government
09.2015 - 10.2019
Jacque HenleyExecutive Assistant/Office Manager