Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Hernandez

Camby,IN

Summary

Self-motivated bilingual with customer service experience. Able to work independently, and in a team. Flexible, adaptable, willing to train and gain new skills to further my career.

Overview

8
8
years of professional experience

Work History

Leasing Professional/Assistant Manager

IRT Management LLC
03.2021 - 01.2024
    • Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
    • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
    • Negotiated advantageous contract terms with vendors, reducing overall property expenses.
    • Developed marketing materials to highlight property features and attract potential renters.
    • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.

Leasing Consultant/Assistant Manager

Kittle Property Group
01.2020 - 02.2021
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Processed move ins and move outs in a timely matter.

Leasing Consultant

Gene B Glick Company
09.2015 - 01.2017
    • Responsible for the implementation of leasing apartments.
    • Promptly answered telephones and emailed inquiries with the goal of obtaining an appointment to show the community to the prospective resident.
    • Greeted prospective residents, demonstrated the features and benefits of the interior of the apartment, home and amenities, explained terms of occupancy, and provided information on local areas
    • Closed the sale with resident and obtained a holding deposit and application for an apartment or waiting list
    • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Education

High School Diploma -

Scecina Memorial High School
Indianapolis, IN
06.2009

Skills

    • Fair Housing Policies
    • Marketing strategies
    • Application Processing
    • Telephone and Email Etiquette
      • Decision-making abilities
      • Goal-oriented mindset
      • Leasing and Sales

Languages

Spanish
Native or Bilingual

Timeline

Leasing Professional/Assistant Manager

IRT Management LLC
03.2021 - 01.2024

Leasing Consultant/Assistant Manager

Kittle Property Group
01.2020 - 02.2021

Leasing Consultant

Gene B Glick Company
09.2015 - 01.2017

High School Diploma -

Scecina Memorial High School

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Jacqueline Hernandez