Jacqueline Hernandez
Maywood,Ca
Summary
A dedicated security professional with 8+ years experience in security and customer service, assist manager and public with any assistance needed.
Overview
2025
2025
years of professional experience
Work History
HEAD SECURITY HOST, MICKYS NIGHTCLUB
01.2015 - 01.2018
- Greet patrons, check patrons identifications, ensure the safety by regulating who comes in and out of the bar, use problem solving skills to handle disagreements, determine when police intervention is needed, cooperate with deputies on arrival.
Team Leader
BLOCK BY BLOCK, WEST HOLLYWOOD
01.2017 - Current
- Bike Patrol around the city of West Hollywood assisting residents and local businesses, provide hospitality services, Interact with public and transients and further assist them with any questions or medical help needed.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Head of Security
REVOLVER Video Bar
West Hollywood, CA
01.2019 - Current
- Greet patrons, check all adequate documentation needed to enter premises, enforce safety protocols, manage security team to ensure the safety and customer service of patrons is met.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Investigated incidents and wrote reports.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Established and maintained close working relationships with local law enforcement officers.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Responded swiftly to security incidents and effectively resolved security issues.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
Security Manager
Hi Tops West Hollywood
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
Operation Supervisor
Block by Block
West Hollywood, CA
03.2024 - Current
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Continually assessed internal external factors impacting business adjusting strategies accordingly for sustained growth and success.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma - undefined
Maywood Academy High School
Maywood, CaSkills
- Fast learner, Good communication skills, Microsoft word, ability to multitask, ability to work
- In fast paced environment, able to work alone or in team environment, bilingual (Spanish)
- Organizational skills, Guard card (Feb2012-Feb2021)
- Schedule Oversight
- Security Officer Training
- Body Searches
- Control Crowd
- Uniform Evaluations
- Radio Traffic Monitoring
- Report Writing
- Active Shooter Training
- Staff Discipline
- Staff Monitoring
- Employee Schedule Coordination
- Daily Incident Reporting
Languages
Spanish
Native or Bilingual
Timeline
Operation Supervisor
Block by Block
03.2024 - Current
Head of Security
REVOLVER Video Bar
01.2019 - Current
Team Leader
BLOCK BY BLOCK, WEST HOLLYWOOD
01.2017 - Current
HEAD SECURITY HOST, MICKYS NIGHTCLUB
01.2015 - 01.2018
High School Diploma - undefined
Maywood Academy High School
Security Manager
Hi Tops West Hollywood