Jacqueline Hernandez
Pasadena
Summary
Dedicated and friendly customer service specialist with eight years of experience in helping customers choose the best option both personally or financially.
Overview
11
11
years of professional experience
Work History
Pawnbroker
A1 All American Pawn Shop
Pasadena, TX
02.2017 - 03.2025
- Appraised items, including jewelry and electronics to determine product value.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
- Set terms for loans, including rate, fee and expiration date.
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Cash Handling
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
CSR/Receptionist Administrator
Smart Choice Plumbing
Pearland, TX
04.2014 - 05.2016
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High School Diploma -
Deer Park High School
Deer Park, TX05-2000
Skills
- Cash flow management
- Flexible and adaptable
- Data Entry
- Positive and professional
- Excellent customer service
- Ability to learn quickly
- Office administration
- Confidentiality
Timeline
Pawnbroker
A1 All American Pawn Shop
02.2017 - 03.2025
CSR/Receptionist Administrator
Smart Choice Plumbing
04.2014 - 05.2016
High School Diploma -
Deer Park High School