Jacqueline Hernandez
Bailey,NC
Summary
Customer service professional with extensive experience in data entry and money management. Serving diverse clientele in person and remotely. Proven ability to learn quickly and multitask with minimal supervision, consistently meeting deadlines. Experienced in collections and accounts payable, contributing to operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Manager
YES COMMUNITIES
06.2025 - Current
- Managed marketing, sale, leasing, and turn of new, used, foreclosed, and broker homes, contributing to high occupancy rates in the community.
- Oversaw daily community operations, including evictions, collections, resident relations, and budget management, ensuring protection of company assets.
- Coordinate with residents to uphold property standards.
- Developed and maintained positive relationships with vendors and local government entities to support community operations.
- Conduct consistent team meetings to reinforce expectations and facilitate employee growth.
- Recruit, train, manage, and develop team members.
- Attended company meetings and training sessions to ensure alignment with management directives.
Bilingual Banker II
WOODFOREST NATIONAL BANK
12.2024 - 06.2025
- Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
- Opening accounts and performing account maintenance.
- Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
- Perform basic customer and cash transactions.
- Balance cash each day.
- Identify referral opportunities to contribute to branch goals.
- Open Business and CD accounts.
Jewelry Sales Associate PT/Seasonal
Zales Outlet
03.2024 - 12.2024
- Consistently attains sales results on all platforms.
- Build customer relationships through outreach and follow up using our clientele system.
- Cleaning and sanitizing workplace.
- Provides expert product knowledge about our jewelry.
- Received and count Inventory monthly.
- Display new inventory as they come in.
- Ticket and tag new inventory.
- Other duties as assigned.
Receptionist
NASH COUNTY PUBLIC SCHOOLS
08.2023 - 12.2024
- Answer Phone and Transfer to Appropriate Extension.
- Excellent Phone & Email Etiquette.
- IDENT-A-KID software knowledge.
- Handles Incoming and Outgoing Correspondence.
- Take Messages for Administrators and Teachers.
- Maintain Cleanliness In Front Office Area.
- Stock up office and teacher lounge.
- Attend meeting with non-english speaking parents.
- Log Attendance.
- Code Sick/Absent notes in Infinite Campus.
- Infinite Campus Experience
Sales Agent
YES COMMUNITIES!
07.2020 - 01.2022
- Sell New & Foreclosure Inventory.
- Social Media Marketing.
- Cold Calling and Outdoor Sales.
- Customer Retention.
- Schedule Meetings with other sales agents.
- Respond to telephone and internet inquiries in a timely manner.
- Screening and Qualifying Prospects.
- Fair Housing Trained and experienced.
- Touring prospects throughout the property.
- Collect and apply Down Payment/ Security Deposit in System.
- Inspect Property Before every showing.
- Process Rental/Sales application.
- Remote working due to Covid.
- Marketing Survey every 3-6 months.
Office Administrator/Collector
YES COMMUNITIES!
01.2018 - 01.2020
- Answer phones and greet customers in a courteous and professional manner.
- Prepare correspondence as directed.
- Maintain office resident and home files.
- Facilitate vendor setup and initial coding as directed by the manager.
- Enter work orders as provided by residents.
- Collect payments from residents and assist them with electronic payment setup.
- Manage community room rentals, supplies, and reservations.
- Support Sales and leasing as directed by the manager.
- Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
Collector/Cashier
KIMBRELLS FURNITURE
01.2016 - 01.2018
- Called and collected on past due accounts (30/60/90 days) to recover outstanding balances.
- Processed cash and credit/debit card transactions to ensure accurate financial exchanges.
- Negotiate payoffs and settlements.
- Maintained respectful and empathetic communication with customers.
- Managed daily inbound and outbound calls (200+ calls) to address customer inquiries and resolve account issues.
- Utilized skip tracing methods to locate customers.
- Established new customer accounts and revised customer records.
- Assisted finance manager with various tasks.
Education
Secondary School -
Corinth Holders High School
01.2015
Skills
- Problem-Solving Mindset
- Bilingual
- Resilience under pressure
- Cold Calling
- Calendar Management
- Data Entry
- Strong Communication Skills
- Customer Service
- Time Management
- Remote
- Hubspot
- Team management
- Attention to detail
- Multitasking and organization
- Budget management
- Invoice processing
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Public Notary
Timeline
Community Manager
YES COMMUNITIES
06.2025 - Current
Bilingual Banker II
WOODFOREST NATIONAL BANK
12.2024 - 06.2025
Jewelry Sales Associate PT/Seasonal
Zales Outlet
03.2024 - 12.2024
Receptionist
NASH COUNTY PUBLIC SCHOOLS
08.2023 - 12.2024
Sales Agent
YES COMMUNITIES!
07.2020 - 01.2022
Office Administrator/Collector
YES COMMUNITIES!
01.2018 - 01.2020
Collector/Cashier
KIMBRELLS FURNITURE
01.2016 - 01.2018
Secondary School -
Corinth Holders High School