Jacqueline Hernandez-Fregoso
Anaheim,CA
Summary
Detail-oriented Health Information Technology graduate with strong customer service, clerical, and administrative experience. Skilled in medical terminology, data accuracy, reimbursement fundamentals, and HIPAA compliance. Adept at supporting fast-paced healthcare and business operations with reliability, clear communication, and strong problem-solving abilities. Seeking to contribute to a healthcare organization by delivering efficient, high-quality support in medical records, patient services, or revenue cycle operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
AltaMed Health Services
01.2025 - Current
- Handled high-volume phone calls with empathy, clarity, and strong problem-solving skills.
- Recognized as patient service center's top quality assurance performer for 2025 Q2 and Q3
- Provided frontline support by addressing patient inquires, scheduling appointments, resolving concerns and verifying and updating EMR records accurately.
- Followed HIPAA regulations to safeguard confidentiality of patient records.
- Verified insurance eligibility and coverage for patients
- Reviewed authorizations with patients and provided clear contact information and next steps.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Collaborated with clinical and administrative staff to ensure efficient patient flow and timely communication.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Driver / Assistant Manager / Cashier
Zito's Pizza
12.2018 - 01.2025
- Managed daily store operations including cost control, inventory, and cash handling.
- Utilized Toast POS system; trained staff and reduced operational errors.
- Provided high-quality customer service and resolved complaints promptly.
- Planned delivery routes to increase efficiency and reduce delivery times.
- Fostered positive team culture through effective communication and coaching.
HR / Payroll Assistant
McPeek CDJR of Anaheim
10.2019 - 05.2020
- Supported onboarding and ensured accurate payroll setup for all new hires.
- Administered employee benefits including medical, dental, vision, and 401(k).
- Ensured compliance with labor laws, COBRA, OSHA, and company policies.
- Reviewed and reconciled payroll to reduce errors; managed garnishments and wage orders.
- Audited timesheets and calculated wages, bonuses, and deductions.
Accounts Receivable & Inventory Clerk
McPeek CDJR of Anaheim
08.2017 - 10.2019
- Managed accounts receivable and ensured timely customer payments.
- Verified credit applications to reduce fraud risk.
- Performed daily cash/check deposits and reconciled inventory using Excel.
- Entered new vehicle data and processed paperwork for manufacturer rebates.
Receptionist
Orange Coast Chrysler Jeep Dodge Ram
12.2015 - 08.2017
- Served as central operator using ShoreTel system and routed calls.
- Assisted customers with inquiries to support sales, service, and parts.
- Prepared documentation for dealer trades and maintained accurate inventory data.
- Organized and filed service/parts invoices.
Shift Lead Manager
Pizza Hut
06.2013 - 12.2015
- Assisted with ordering, scheduling, and employee training.
- Managed cash controls including safe drops and bank deposits.
- Ensured compliance with food safety and workplace safety regulations.
- Tracked daily inventory and maintained a productive work environment.
Education
Associate of Science - Health Information Technology
Cypress College
Cypress, CA05-2024
High School Diploma -
Loara High School
Anaheim, CAAssociate of Arts - Liberal Arts in Social & Behavioral Sciences
Cypress College
Cypress, CA05-2024
Skills
Technical: Epic System, Appointment Scheduling, Insurance Verification, HIPAA Compliance, Medical Terminology, Authorization Knowledge, Bilingual - English & Spanish, Data Analysis, Quality Assurance, Microsoft Office
Professional: Customer Service, High-Volume Call Handling, Active Listening, Problem-Solving, Attention to Detail in Documentation, Multitasking, Time Management, Resourceful, Quick Learner, Strong Organization, Adaptablee
Certification
- Practicum Experience — Children’s Hospital of Orange County (CHOC)
- Fisher Phillips Employment Law Conference Certification
- EDD Labor Law & Payroll Tax Seminar
Timeline
Patient Service Representative
AltaMed Health Services
01.2025 - Current
HR / Payroll Assistant
McPeek CDJR of Anaheim
10.2019 - 05.2020
Driver / Assistant Manager / Cashier
Zito's Pizza
12.2018 - 01.2025
Accounts Receivable & Inventory Clerk
McPeek CDJR of Anaheim
08.2017 - 10.2019
Receptionist
Orange Coast Chrysler Jeep Dodge Ram
12.2015 - 08.2017
Shift Lead Manager
Pizza Hut
06.2013 - 12.2015
Associate of Science - Health Information Technology
Cypress College
High School Diploma -
Loara High School
Associate of Arts - Liberal Arts in Social & Behavioral Sciences
Cypress College