Jacqueline Hernandez Flores
Everett,MA
Summary
Dynamic and adaptable Nutrition Service Coordinator with a proven track record at Mass General Hospital. Excelled in delivering superior customer satisfaction by addressing dietary needs and managing quality food service. Enhanced patient experience through meticulous attention to detail and a calm demeanor, achieving optimal service standards. Skilled in meal planning, dietary assessments, and sanitation protocols. Adaptable to changing needs and highly dependable. Strong communication, organizational, and leadership abilities. Motivated to learn, grow and excel in the different fields of the company.
Overview
4
4
years of professional experience
Work History
Nutrition Service Coordinator
Mass General Hospital
05.2021 - Current
- Provided exceptional customer service by promptly addressing concerns and complaints from patients regarding meal services or specific dietary needs.
- Verified prepared food met standards for quality and quantity before serving to patients.
- Trained staff on how to provide service to patients as well as safety protocols.
- Handled escalated patient concerns with speed and knowledgeable support to achieve optimal satisfaction.
- Communicate diet orders for each meal to department Data Center
- Implement diet orders, check to be sure there is a tray for each patient with the correct diet order.
- Give patients menu selection sheet and explain how patient is to selec the food. Assist patients unable to complete selection sheet independently.
- Serve food trays to patients and collect dirty trays.
Cashier
Taco Bell
10.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record all transactions accurately and efficiently.
- Completed manual and machine counts of funds for transactions valued at over $100.
- Assisted costumers with services, account updates and promotional options.
- Assisted costumers by answering questions and fulfilling requests.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
East Boston High School
Boston, MA06-2021
Skills
- Inventory management
- Time management abilities
- Health and safety regulations
- Safe food handling
- Adaptability and flexibility
- Team collaboration
- Organizational skills
- Customer satisfaction
- Multitasking Abilities
- Attention to detail
- Software utilization
- Calm and pleasant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nutrition Service Coordinator
Mass General Hospital
05.2021 - Current
Cashier
Taco Bell
10.2020 - 03.2021
High School Diploma -
East Boston High School