Jacqueline Herrera
Glendora,CA
Summary
Seeking to obtain a full-time position with a company which will require me to utilize skills, abilities and experience to ensure the company's success. Hardworking employee with customer service, life experience ,multitasking and time management abilities. Motivated professional and devoted to making a difference .
Overview
19
19
years of professional experience
1
1
Certification
Work History
Parent Partner
Los Angeles Dependency Lawyers
Monterey Park, CA
10.2020 - Current
- Parent advocate , provide clients with support.
- CFT guidance and support.
- Detention hearing interviews .
- Used job-related software to compose or prepare correspondence, case notes and technical reports.
- Attended hearings with victims to provide emotional support.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Set up and managed family and one-on-one meetings to establish goals and set up plans to achieve every milestone.
- Performed home visits to assess living conditions and review progress against goals.
- Applied personal knowledge of child welfare system to better serve and educate families.
- Assisted parents with building effective skills and establishing plans for handling different situations.
- Showed parents how to handle diverse situations through behavior modeling and role-playing.
- Organized community resources and coordinated referrals to give parents additional support.
- Assisted parents in developing positive parenting skills and strategies for addressing challenging behaviors.
- Collaborated with other professionals such as social workers, therapists, and educators to ensure the best outcomes for families.
Server/Bartender/Manager
Lancers Family Restaurant
Burbank, CA
01.2016 - 01.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed closing shift .
Resident Advisor
Restore Health And Wellness Center LA
Chatsworth, CA
03.2017 - 10.2019
- Patient assessments , medical screenings, creating medicine logs, Collecting UAS , Vitals.
- Monitor patients for any withdrawal symptoms.
- Drive patients to meetings , doctor appointments or any medical emergency needed.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Conducted rounds of rooms and buildings, unlocked windows, propped open doors for safety.
Warehouse Supervisor
Modern Engine
Glendale, CA
02.2016 - 04.2017
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Generated warehouse shipping documents, packing lists and invoices.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Operated forklifts to fill or empty overhead spaces.
- Developed weekly schedules for warehouse employees.
Pawn Broker
Prendamex
Lancaster, CA
04.2014 - 01.2016
- Negotiated between sellers and buyers over property prices and settlement deals.
- Stayed up-to-date with marketplace trends and researched items in detail.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Completed member registration and collected dues and fees for outings.
- Developed resources and marketing materials to create diverse programs.
- As management opened and closed the store.
- Bank deposits, administer volt and cashiers.
Teller/ Customer Service/Account Specialist
Wells Fargo Bank
01.2005 - 05.2008
- Surpassed sales goals through implementation of successful marketing strategies.
- Excelled in exceeding daily credit card application goals.
- Provide customers with excellent customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Large money handling , safe deposit management .
Education
High school diploma -
Skills
- Resource Identification
- Case Planning
- Client Advocacy
- Crisis Intervention
- Sales Techniques
- Restaurant Operations Management
- Relationship Building
- Problem Solving
- Money Handling
- Asset Management
- Verbal and Written Communication
- Bank Deposits
- Cash Drawer Reconciliation
- Public Relations
- Administrative Support
Certification
First Aid Certification TABC Certified CPR Certification
Languages
Languages
English
Professional
Spanish
Professional
Websites
- https://imprintnews.org/child-welfare-2/los-angeles-county-tackles-long-standing-problem-of-parents-unable-to-afford-court-ordered-programs/245408
- https://calmatters.org/justice/2023/12/failure-to-protect/?utm_medium=email&utm_source=ActiveCampaign&utm_medium=email&utm_content=Is+California+law+to+protect+kids+backfiring%3F&utm_campaign=WhatMatters&vgo_ee=RmG7zhXuIBEFavVBIBAi7BINbt46hRnWBE2UDWw%3D%3AJjQS9o%2FsOOv4onjbMy2ZLx85fj6Ifirc
Timeline
Parent Partner
Los Angeles Dependency Lawyers
10.2020 - Current
Resident Advisor
Restore Health And Wellness Center LA
03.2017 - 10.2019
Warehouse Supervisor
Modern Engine
02.2016 - 04.2017
Server/Bartender/Manager
Lancers Family Restaurant
01.2016 - 01.2024
Pawn Broker
Prendamex
04.2014 - 01.2016
Teller/ Customer Service/Account Specialist
Wells Fargo Bank
01.2005 - 05.2008
High school diploma -
Similar Profiles
Maria GonzalezMaria Gonzalez
Parent Partner at Los Angeles Dependency LawyersParent Partner at Los Angeles Dependency Lawyers
Mendy M. MendezMendy M. Mendez
Paralegal at Los Angeles Dependen LawyersParalegal at Los Angeles Dependen Lawyers
Erika MayErika May
Senior Personnel Analyst at City Of Los Angeles - Los Angeles World AirportsSenior Personnel Analyst at City Of Los Angeles - Los Angeles World Airports