Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Jacqueline Hines

Jacqueline Hines

Monticello,FL

Summary

Dependable dispatcher accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Dispatch Manager

Sea Tow
Lake Norman And Wylie , North Carolina/South Carolina
02.2018 - 05.2021
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.

Dispatcher

Sea Tow
Pensacola And Destin , FL
03.2016 - 04.2021
  • Directed dispatching, routing and tracking of 9 fleet boats.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 50-100 daily calls.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Sent out boat captains to assist 5-10 hourly callers based on locations, needs and worker availability.
  • Responded to over 30 daily caller requests with information about assistance and timeframes.
  • Performed duties using Salesforce and First Data

Office Administrative Assistant

Lil John's Watersports
Pensacola, Florida
06.2016 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered rental payment and late fee data into Microsoft Excel for forecasting, budgeting, expenditure management and bill paying.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling rentals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Cashier

Navy Exchange
Pensacola, Florida
08.2015 - 02.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Data Entry Clerk

Jack Belue Builders LLC
Landrum, SC
06.2008 - 01.2014
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Organized, sorted and checked input data against original documents.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.

Education

Diploma - Mindful Practice

Upskillist
Online
05.2022

High School Diploma -

Landrum High School
Landrum, SC
05.2007

Skills

  • Critical Thinking
  • Problem Assessment
  • Creative Solutions
  • Flexible & Adaptable
  • Cash Control
  • Building Client Relationships
  • Customer Data Confidentiality
  • Self-Motivated
  • Maintenance Schedules
  • Dispatch Recordkeeping
  • Calendar and Scheduling Software
  • Fleet Dispatching

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 11 staff members.
  • Maintained an average typing speed of 50 WPM on all assignments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Dispatch Manager

Sea Tow
02.2018 - 05.2021

Office Administrative Assistant

Lil John's Watersports
06.2016 - 09.2020

Dispatcher

Sea Tow
03.2016 - 04.2021

Cashier

Navy Exchange
08.2015 - 02.2016

Data Entry Clerk

Jack Belue Builders LLC
06.2008 - 01.2014

Diploma - Mindful Practice

Upskillist

High School Diploma -

Landrum High School

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Jacqueline Hines