Jacqueline Hogan
NWN/Carousel Industries
Westerly,Rhode Island
20
years of professional experience
Results-driven Purchasing Analyst experienced in procurement and contract management. Enhanced workflows through cross-team collaboration and effective vendor communication, ensuring quality and budget adherence. Focused on continuous personal and professional growth.
Work History
CSR, Dispatcher &Renewals Purchasing Analyst
20 Years- 2006- 2015 Customer Service Representative for call center and technician dispatcher team member. Answered incoming customer and internal support calls and emails. Created service orders utilizing Tiger Paw and Salesforce. Scheduled technicians and maintained the work queue assignment.
- 2015- 2026 - Collaborative member of Renewal Contracts Processing Team utilizing NetSuite, Microsoft Teams, Outlook, and Salesforce to complete assigned queue management workload.
- Worked with various teams to improve purchasing workflows by sharing insights and best practices.
- Created and processed vendor purchase orders for high volume clients utilizing Netsuite and Salesforce.
- Managed and maintained a personal queue for renewal vendor purchases from start to finish. Verified and reported in Netsuite costs associated with contract agreements.
- Analyzed contracts and purchase orders to confirm all documentation, process and procedures have been met before sending to the billing team for final review.
- Implemented procedures related to sourcing, purchasing, quality assurance, and inventory management.
- Monitored purchases to adhere to budget constraints and uphold quality standards.
- Communicated with vendors and co-workers, ensuring the best prices and terms were achieved.
Education
Bachelor of Arts - Elementary/Special Education
- Graduated with dual certification for the state of RI and MA - Elementary and Special Education Grades K -9
- Completed course work towards Masters Degree in Special Education at UMASS Boston
Skills
Salesforce
NetSuite
Procurement
Work queue management
Purchasing processes
Contract review
Vendor relations
Microsoft Excel
Microsoft Teams
Outlook
Cross-team collaboration
Process improvement
Time management
Multitasking
Administrative assistance
Scheduling
Attention to detail
Teamwork
Communication skills
Education and Training
other
References
References available upon request.
Timeline
CSR, Dispatcher &Renewals Purchasing Analyst
NWN/Carousel Industries
09.2006 - 09.2026Read More
Providence College
Bachelor of Arts from Elementary/Special Education
Read More