Jacqueline Holmes
Lexington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Senior Flight Attendant
American Airlines
10.2015 - 10.2023
- Enhanced passenger satisfaction by providing exceptional in-flight service and timely addressing individual needs.
- Ensured flight safety by conducting thorough pre-flight checks and adhering to all airline regulations and procedures.
- Improved team efficiency by mentoring junior flight attendants, sharing best practices, and fostering a collaborative work environment.
- Increased customer loyalty with personalized attention to passengers, anticipating their needs, and resolving any issues promptly.
Lead International Flight Attendant
U.S. Airways
03.1997 - 10.2015
- Ensured the safety and comfort of passengers with thorough pre-flight inspections and adherence to regulations.
- Streamlined boarding processes for increased efficiency and reduced wait times for passengers.
- Collaborated with flight crew members to deliver a seamless travel experience, resulting in high customer satisfaction ratings.
- Coordinated with ground staff to ensure timely turnaround of aircraft, minimizing delays and maximizing on-time performance.
- Managed inventory of on-board supplies, optimizing resource usage and reducing waste.
- Facilitated effective communication between airline departments for smooth flight operations and enhanced customer experience.
- Mentored junior flight attendants, fostering professional growth and improving overall team performance.
- Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Liaised with customs officials in various countries to facilitate efficient clearance procedures for international flights.
- Assisted passengers with special needs or disabilities, ensuring a comfortable and enjoyable travel experience for all guests onboard. This was, is, and always will be my favorite job duty,
- Achieved consistently high levels of punctuality by coordinating closely with pilots regarding departure and arrival times.
- Reduced crew turnover rates by fostering a positive work environment, promoting teamwork, and offering ongoing support for professional development.
- Answered passenger questions and provided solutions to issues arising during flights.
Flight Attendant
USAir
09.1996 - 03.1997
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Education
Diploma - Accounting And Business Management
Indian Trail High School
Indian Trail, NC06.1992
Skills
- Verbal and Written Communication
- Crew Coordination
- Relationship Management
- Interpersonal Communications
- Hospitality Service Expertise
- Emergency Response
- Strong leadership abilities
Timeline
Senior Flight Attendant
American Airlines
10.2015 - 10.2023
Lead International Flight Attendant
U.S. Airways
03.1997 - 10.2015
Flight Attendant
USAir
09.1996 - 03.1997
Diploma - Accounting And Business Management
Indian Trail High School