Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Hudson

Memphis,TN

Summary

Flexible diligent worker ready to learn and contribute to team success. Resolute employee known for punctuality, pursuing employment options where good customer service and cheerful outlook will make a difference. Organized, Operations Performance Manager with extensive background coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety for all employees. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Overview

15
15
years of professional experience

Work History

Operations Performance Manger

Yellow Freight
07.2022 - 04.2024
  • Manage key operational and administrative processes at the company level to drive costs, quality, and customer value throughout the DC/VDC Network
  • Improved overall performance outcomes, conducting regular performance analytics and presenting findings to senior management.
  • Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
  • Achieved company-wide recognition for outstanding performance management, setting benchmark for other departments to follow.
  • Achieved significant improvements in team efficiency by redesigning performance evaluation criteria.
  • Spearheaded change management initiatives that improved organizational adaptability and resilience during challenging times.
  • Developed and executed strategies for goal setting and performance monitoring, aligning team efforts with company objectives.
  • Developed, tracked and analyzed variance of key performance measurements.
  • Managed quality control process to drive accuracy of performance inputs.
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Introduced innovative metrics-driven approach, allowing for better evaluation of departmental progress against established targets.
  • Developed targeted incentive programs to boost employee morale and drive higher levels of achievement.
  • Improved employee engagement through introduction of comprehensive rewards system.
  • Established clear communication channels for employees to voice concerns, promoting a healthier work environment.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Analyzed financial data to identify cost-saving opportunities while maintaining high-quality output standards.
  • Monitored key performance indicators and built processes to support partner performance and growth.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Conducted in-depth data analysis to identify performance trends, enabling targeted coaching interventions.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated current processes to develop improvement plans.

Linehaul Coordinator

Yellow Freight
11.2018 - 07.2022
  • Promote safe working conditions by monitoring safety procedures and equipment
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Linehaul Planner

YRC Freight
10.2015 - 11.2018

Maintained positive working relationship with fellow staff and management

Switching Foreman/Calling Dispatcher

YRC Freight
10.2009 - 10.2015
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.
  • Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.

Education

MBA in Business Administration -

University of Phoenix
Tempe, AZ
12.2008

Bachelor of Science - Human Environmental Sciences

The University of Alabama
Tuscaloosa, AL
12.1996

Skills

  • Budget control
  • Mentoring and training
  • Implementing safety standards
  • Effective Communication
  • Critical thinking
  • Strategic Planning
  • AS 400
  • Microsoft Office
  • Kronos
  • Dreka Training
  • Customer Focus
  • Coaching and Mentoring
  • Data Interpretation

Timeline

Operations Performance Manger

Yellow Freight
07.2022 - 04.2024

Linehaul Coordinator

Yellow Freight
11.2018 - 07.2022

Linehaul Planner

YRC Freight
10.2015 - 11.2018

Switching Foreman/Calling Dispatcher

YRC Freight
10.2009 - 10.2015

MBA in Business Administration -

University of Phoenix

Bachelor of Science - Human Environmental Sciences

The University of Alabama
Jacqueline Hudson