Open To Work
JACQUELINE Hughey
Jacksonville, Florida
Jacksonville,Florida
Work History
Change Implementation Consultant, AVP
- Business systems analysis and design experience
- Experience in processing solving to detail including root cause analysis
- Ability to read and analyze industry standard file formats including EDI 820 and 823, XML, BAII, PEOPLESOFT, CSV, etc.
- Developed expertise in mainframe processing and non-industry standard file formats to improve system efficiency (TSO, CICS) and streamline processing of internal jobs.
- Created data file translation mapping (source to target) and detailed functional business requirements for various payment types including ACH, Lockbox, Wire, Desktop Deposit, and Merchant.
- Collaborated with development team and external customers on project initiatives to ensure alignment and successful execution.
- Conduct end-to-end testing internally and between the customer and internal offshore.
- Capable of adjusting plans quickly to meet changing business needs.
Business Execution Consultant
- Play a major role in influencing the Treasury Management customer service and implementation experience for both the Commercial and Corporate Banking teams. I follow the company’s business process and implementation guidelines to ensure the Commercial and Corporate Banking teams are successful.
- Product Managers and service leaders to define, simplify, and document an implementation and service process that ensures success. Advocate for the commercial/corporate customer and the implementation and service employees.
- Identified strengths and opportunities for business execution within compliance and business metrics.
- Utilize independent judgment to develop, implement, and monitor strategic approaches of business improvement and business performance improvement opportunities for managing risks of the business.
- Collaborated with leaders to resolve operational challenges and streamline processes, guiding teams on ERP utilities and ensuring successful resolution of source to target mapping and client testing requirements. Engaged with internal partners to gather production data needed for final output files, enhancing client experience.
- Review and research strategies and action plans to guide moderate and monitor deliverables.
- Contributed to business operations, aligning activities with organizational goals and objectives.
- Assisted business functions by providing necessary guidance and support, and business groups to provide guidance and support for diverse functions and operations for a single business group with leaders and executives.
Summary
Results-driven Implementation Consultant experienced in project management, business process analysis, and solution design. Achieved operational enhancements through innovative system integrations and successful implementations. Focused on delivering exceptional client service and optimizing workflows to enhance efficiency.
Education
- Project Management
- Completed five of the seven courses for certification and project management
- Managing projects and organizations
- Scheduling and cost control
- Project leadership, management and communication
- Quality for project managers
- Contracting for project managers
Timeline
Change Implementation Consultant, AVP
Jacksonville, Florida
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Business Execution Consultant
WELL-SFARGO BANK
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The George Washington University
from Project Management
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Skills
Business systems analysis
Source to target mapping
File format analysis
Mainframe processing
Business process analysis
EDI file parsing
Data mapping
Treasury implementation
End to end testing
Process improvement
Requirements documentation
Stakeholder collaboration
Client onboarding
Analytical thinking
Attention to detail
Effective communication
Cross functional teamwork
Risk management