Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Humphreys

Sebastian,FL

Summary

Ability to leverage critical thinking and data entry expertise to enhance organizational efficiency. Demonstrated adaptability by mentoring staff and streamlining processes, achieving a significant improvement in workflow. Skilled in medical transcription and maintaining attention to detail, with strong organizational skills, consistently exceeding employer expectations. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Medical Scribe

Quality Health and Wellness
03.2021 - 06.2024
  • Managed current patient loads to facilitate efficient and organized workflow.
  • Accompanied physician to all patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
  • Used ECW to input information into computerized patient record system, order diagnostic testing, labs, and make physician referrals.
  • Documented complete information about examinations, diagnosis, treatment plans, lab results, and other details directly into charts.
  • Transcribed sensitive documents with complete confidentiality.
  • Troubleshot and resolved technical issues to maintain productivity and quality of work.
  • Trained and mentored all new personnel hired to fulfill various roles.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed all medical assistant duties, as needed, such as gathering vital, performing EKGs, and administering injections.

Transportation Security Officer

TSA
09.2019 - 02.2021
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.

Medical Assistant

Concentra Health
01.2019 - 06.2019
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, vital signs, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens, such as venipuncture, spirometry testing, audio and vision testing, EKGs, and both drug and alcohol testing.

Delivery Driver

UPS
11.2018 - 01.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.

Medical Assistant Instructor

Fortis Institute
11.2016 - 05.2018
  • Analyzed clinical settings' success in helping students achieve course and program outcomes.
  • Supervised students when administering medications to maintain patient safety.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies. Skills taught include but are not limited to, venipuncture, EKGs, invasive procedures, how to navigate through EMRs, medical billing and insurance, as well as administrative office procedures.

Medical Office Manager

State Road Occupational Medical Facility
08.2009 - 04.2016
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated office events, marketing events, and meetings for staff and clients.
  • Organized and updated databases, records and other information resources.
  • Managed all workers compensation documentation, claims, and request for services.
  • Performed all medical assisting duties, as needed.

Education

Certification - Medical Assisting

Sanford-Brown College
Middleburg Heights, OH
02.2009

Cerification - Life Insurance, Annuities, And Financial Planning

Hondros College
Willoughby, OH
06.2003

No Degree - Zoology

Kent State University
Ashtabula, OH

Skills

  • Critical thinking abilities
  • Data entry expertise
  • Chart organization
  • Documentation skills
  • Multitasking
  • Analytical Thinking
  • Attention to Detail
  • Medical Transcription
  • Adaptability and Flexibility

Timeline

Medical Scribe

Quality Health and Wellness
03.2021 - 06.2024

Transportation Security Officer

TSA
09.2019 - 02.2021

Medical Assistant

Concentra Health
01.2019 - 06.2019

Delivery Driver

UPS
11.2018 - 01.2019

Medical Assistant Instructor

Fortis Institute
11.2016 - 05.2018

Medical Office Manager

State Road Occupational Medical Facility
08.2009 - 04.2016

Certification - Medical Assisting

Sanford-Brown College

Cerification - Life Insurance, Annuities, And Financial Planning

Hondros College

No Degree - Zoology

Kent State University

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