Jacqueline Hungerford
Austin,TX
Summary
Highly organized, efficient and communicative Operations Specialist with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
19
19
years of professional experience
Work History
Funding Management Liaison
Kforce Professional Staffing & Solutions
09.2022 - Current
- Partners with Operations and Sales teams to analyze client contracts, determine funding/not to exceed obligations, and develop internal processes to ensure successful execution of contractual terms
- Reduces risk and achieves client satisfaction by tracking not to exceed contractual amounts and proactively provides oversight and escalations when funds approach thresholds
- Assists with processing of client invoices for timely billing and application of payments
- Reconciles large volumes of client billing data to identify and resolve discrepancies
- Provides internal/external reporting and forecasting aligned under contractual agreements
- Participates in client audit activities, as needed
- Tracks and performs root cause analysis to help improve funding management process
- Trains new team members and assists with development
Operations Specialist
Kforce Professional Staffing & Solutions
11.2019 - 09.2022
- Acted as the point of contact for consultant questions regarding payroll, benefit, and employee relations issues
- Engaged appropriate parties for escalated consultant issues, facilitating consultant and client satisfaction
- Collected weekly timesheets, ensured proper entry of hours, and provided real time reporting for stakeholders
- On-boarded new consultants for large-scale projects, coordinating all aspects of the new hire process including background checks, drug screens, new hire paperwork and completion of I-9s
- Helped resolve issues relating to billing and accounts receivables, in accordance with client requirements
- Assumed role as POC for special projects including collecting and tracking Covid vaccination records in accordance with clients' return to office policies
- Assisted in evaluating vendor software solutions for vaccination tracking and collaborated with IT, HR, and PMO teams on implementation of new software
Operations Specialist, Strategic Accounts
Kforce Professional Staffing & Solutions
06.2013 - 03.2014
- Supported sales team and served as primary point of contact for select firm sponsored accounts to maintain high level of customer service, compliance, and consistency
- Developed and performed training for field personnel to service clients including, but not limited to, rules of engagement, onboarding policies, and contractual obligations for invoicing
- Oversaw accuracy and timeliness of client invoices, collections efforts, candidate applications, as well as billable and non-billable expense processing
- Prepared reporting for clients that included contractual metrics for both delivery and billing purposes
Supervisor, Consultant Services for Strategic Accounts
Kforce Professional Staffing & Solutions
07.2010 - 06.2013
- Supervised team of 15+ operations personnel supporting 1,400 employees
- Interacted with all levels of the organization, including C-Level executives, in order to service clients and improve both the firm's processes and the consultant care lifecycle
- Managed high volume onboarding including new hire paperwork, coordination of background checks, orientations and ensuring all pre-hire requirements are successfully met prior to candidate start dates
- Performed and oversaw I9 and E-Verify compliance
- Responsible for coordination of weekly activities, such as timesheet collection, consultant payroll, client invoice reconciliation, and employee benefits assistance
- Compiled reporting and metrics for senior leaders
- Initiated corrective action plans as needed for associates
- Assisted with confidential employee relations issues and investigations
- Developed documentation for implementing new programs into the Consultant Services Program, including pilot programs for potential software used firm wide
- Utilized several VMS tools in support of Kforce's national clients
- Participated in both internal and external audits of onboarding compliance for client and legal requirements
Consultant Care Lead, National Recruiting Center
Kforce Professional Staffing & Solutions
08.2009 - 06.2010
- Assisted with escalated consultant issues, including payroll, benefit, and employee relations issues
- Provided oversight on issues relating to billing and accounts receivables, in accordance with client requirements
- Trained new and existing Consultant Care associates
- Assisted Director with reporting and various research projects, such as trends for hires and terminations as well as analysis of annual employee survey results
Service Coordinator, Tampa Market Team
Kforce Professional Staffing & Solutions
06.2006 - 07.2009
- Prepared and processed new hire paperwork, including background checks for temporary employees
- Processed I9s, utilizing E-Verify system, for new hires
- Maintained employee files and documents
- Performed orientations for new hires
- Performed weekly timecard monitoring and facilitated payroll for temporary employees
- Performed weekly billing and adjustment activities to ensure timely invoicing and expedited payment
- Acted as point of contact for temporary employees while providing administrative support to team of recruiters
Education
Bachelor's - Movement and Sport Science
Purdue University
West Lafayette, IN01.2002
Skills
- Strategic partnerships
- Solutions development
- Proficient in MS Office (Excel, Word, Teams, Dynamics)
- PeopleSoft
- Client ERP Software and VMS systems
Timeline
Funding Management Liaison
Kforce Professional Staffing & Solutions
09.2022 - Current
Operations Specialist
Kforce Professional Staffing & Solutions
11.2019 - 09.2022
Operations Specialist, Strategic Accounts
Kforce Professional Staffing & Solutions
06.2013 - 03.2014
Supervisor, Consultant Services for Strategic Accounts
Kforce Professional Staffing & Solutions
07.2010 - 06.2013
Consultant Care Lead, National Recruiting Center
Kforce Professional Staffing & Solutions
08.2009 - 06.2010
Service Coordinator, Tampa Market Team
Kforce Professional Staffing & Solutions
06.2006 - 07.2009
Bachelor's - Movement and Sport Science
Purdue University
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