Summary
Overview
Work History
Education
Skills
Coursework
Timeline
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JACQUELINE HUNTER

Fairfax,VA

Summary

Enjoys working closely with team members to deliver positive guest experience. Driven, highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in alleviating customer dissatisfaction with prompt service and diplomatic communication.

Overview

11
11
years of professional experience

Work History

Front Desk Supervisor

Marriott Hospitality LLC
03.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Collected room deposits, fees, and payments.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs, est

Front Office Manager

Manassas Hospitality Group
01.2023 - 03.2023
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments, est.

Front Desk Agent

Hilton Garden Inn Hotel
07.2022 - 01.2023
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
  • Facilitated successful front desk operations for high-volume hotel.

Front Desk Agent

Staybridge Suites
07.2019 - 06.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Used internal software to process reservations, check-ins and check-outs
  • Answered multi-line phone system and enthusiastically greeted callers.

Specialty Assistant Mgr

Jcpennys
06.2018 - 10.2018
  • Implementing company policies, protocols, work rules and disciplinary action
  • Maintained excellent attendance record, consistently arriving to work on time
  • Identified issues, analyzed information and provided solutions to problems.

Commission Sales Associate

Nordstrom Tysons Corner
05.2017 - 07.2018
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Attended monthly sales meetings and quarterly sales trainings
  • Built relationships with customers and community to promote long term business growth.

Sales Associate

Talbots, Mall
04.2017 - 05.2017
  • Helped customers locate products and checked store system for merchandise at other sites
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Maintained records related to sales, returns and inventory availability.

Jewelry Consultant

Kay Jewelers
09.2013 - 04.2017
  • Increased sales and customer satisfaction through personalized servicing
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

Diploma/GED - General Studies

Huntington High School
Shreveport, LA

Licensed Cosmetologist - Cosmetology

Guys Academy Hair, Skin & Nails
Bossier City, LA

Skills

  • Problem-solving skills
  • Time management
  • Team Building
  • Room assignments
  • Bookkeeping
  • Guest services
  • Cash Handling
  • Training and mentoring
  • Account Balancing
  • Reservations Management
  • Operating OnQ & Opera Systems
  • Phone and Email Etiquette

Coursework

  • Diamond Council of America (Certified Diamontologist)
  • Talbots University ( Management Program)
  • Completed "Front office Manager Program/Event" (Hotel)

Timeline

Front Desk Supervisor

Marriott Hospitality LLC
03.2023 - Current

Front Office Manager

Manassas Hospitality Group
01.2023 - 03.2023

Front Desk Agent

Hilton Garden Inn Hotel
07.2022 - 01.2023

Front Desk Agent

Staybridge Suites
07.2019 - 06.2022

Specialty Assistant Mgr

Jcpennys
06.2018 - 10.2018

Commission Sales Associate

Nordstrom Tysons Corner
05.2017 - 07.2018

Sales Associate

Talbots, Mall
04.2017 - 05.2017

Jewelry Consultant

Kay Jewelers
09.2013 - 04.2017

Diploma/GED - General Studies

Huntington High School

Licensed Cosmetologist - Cosmetology

Guys Academy Hair, Skin & Nails
JACQUELINE HUNTER