JACQUELINE L. HUNTER
Fairfax,VA
Summary
Enjoys working closely with team members to deliver positive guest experience. Driven, highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in alleviating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Sonesta International Hotels Corporation
11.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Supervisor
Marriott Hospitality LLC
03.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Collected room deposits, fees, and payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs, est
Front Office Manager
Manassas Hospitality Group
01.2023 - 03.2023
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments, est.
Front Desk Agent
Hilton Garden Inn Hotel
07.2022 - 01.2023
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
- Facilitated successful front desk operations for high-volume hotel.
Front Desk Agent
Staybridge Suites
07.2019 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Used internal software to process reservations, check-ins and check-outs
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Diploma/GED - General Studies
Huntington High School
Skills
- Problem-solving skills
- Time management
- Team Building
- Room assignments
- Bookkeeping
- Guest services
- Cash Handling
- Training and mentoring
- Account Balancing
- Reservations Management
- Operating OnQ, Litespeed & Opera Systems
- Phone and Email Etiquette
Coursework
- Completed "Front office Manager Program/Event" (Hotel)
- Completed Hospitality Manager: Leadership (Certification) America Hotel & Lodging Educational Institute - April 8, 2020
Timeline
Front Desk Agent
Sonesta International Hotels Corporation
11.2024 - Current
Front Desk Supervisor
Marriott Hospitality LLC
03.2023 - Current
Front Office Manager
Manassas Hospitality Group
01.2023 - 03.2023
Front Desk Agent
Hilton Garden Inn Hotel
07.2022 - 01.2023
Front Desk Agent
Staybridge Suites
07.2019 - 06.2022
Diploma/GED - General Studies
Huntington High School
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