Jacqueline Hurd
Seattle,WA
Summary
Results-driven nurse with expertise in health promotion and chronic disease management. Known for delivering quality patient education and advocating for patient rights. Prepared to leverage extensive experience in care coordination to improve health outcomes. Dedicated nursing professional with expertise in comprehensive assessment, chronic disease management, and multi-disciplinary care coordination. Proven track record in patient advocacy and health promotion, ensuring timely documentation and effective implementation of individualized care plans.
Overview
22
22
years of professional experience
Work History
Program Nurse
Catholic Community Service of Western Washington
Seattle, Washington
12.2022 - 08.2025
- Assessed patient's health needs and developed individualized care plans.
- Maintained accurate records of patient care services, including documenting observations, interventions, and evaluations of patient progress in electronic medical records system.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Created, implemented and evaluated patient care plans with medical team.
- Participated in community outreach initiatives to promote health resources.
- Trained new staff on procedures and best practices in patient care.
- Collaborated with healthcare teams to coordinate patient care effectively.
Nurse Case Manager
VA Puget Sound Health Care System
Seattle, Washington
07.2016 - 08.2022
- Assessed patient needs through comprehensive health evaluations.
- Coordinated patient care plans with interdisciplinary team members.
- Managed documentation and case records using electronic health systems.
- Facilitated communication between patients, families, and healthcare providers.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Reviewed test results and lab reports for accuracy before sending them back out for further action by physician or other practitioners.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Advised physicians regarding alternative levels of care when indicated such as skilled nursing facilities or hospice settings.
- Conducted home visits as necessary to assess patient's condition in the home environment.
- Evaluated referrals from physicians, hospitals, clinics and other sources for appropriateness of services requested.
- Identified community resources available for assistance with housing, transportation or financial issues impacting a patient's health status.
- Analyzed data from various sources including claims information, laboratory results and medication histories to identify potential risks or gaps in care.
- Actively participated in performance improvement initiatives within the organization.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Attended continuing education courses related to case management topics such as chronic illness management, utilization review techniques and ethical considerations.
Telehealth Nurse
VA Northern California Health Care System
Sacramento, California
05.2011 - 07.2016
- Provided comprehensive telehealth assessments for patients across various health concerns.
- Collaborated with interdisciplinary teams to develop patient-centered care plans.
- Educated patients on managing chronic conditions through virtual platforms.
- Monitored patient progress and adjusted care strategies as needed.
- Conducted follow-up calls to ensure adherence to treatment protocols.
- Trained new staff on telehealth best practices and technology usage.
- Monitored vital signs, lab results, and other diagnostic tests remotely.
- Instructed patients on the use of home monitoring devices for remote monitoring.
- Managed acute and chronic conditions, including diagnosing illnesses and prescribing medications as needed.
- Educated patients on self-care management techniques for improved health outcomes.
- Assessed patient needs and developed individualized treatment plans.
- Responded quickly to emergency situations by providing timely advice over the phone.
Primary Care Registered Nurse
VA Ann Arbor Healthcare System
Ann Arbor, Michigan
07.2008 - 05.2011
- Provided primary care to patients including assessment, diagnosis, and treatment of acute and chronic illnesses.
- Managed telephone calls from patients seeking guidance regarding their health concerns.
- Coordinated referrals to specialists and community resources effectively.
- Documented patient progress in electronic health records accurately.
- Administered medications and treatments according to physician orders.
- Responded promptly to emergency situations requiring immediate action or stabilization prior to transfer of patient for further treatment.
- Participated in quality improvement initiatives focusing on patient safety outcomes in primary care settings.
- Actively participated in case conferences with physicians and other healthcare professionals.
- Performed physical examinations, ordered tests and interpreted results for diagnosis.
- Collaborated with interdisciplinary teams to develop comprehensive discharge plans for hospitalized patients transitioning to homecare or outpatient settings.
- Conducted follow up phone calls with discharged patients to assess post hospitalization recovery status.
Gastrointestinal Nurse
Va Ann Arbor Healthcare System
Ann Arbor, Michigan
02.2005 - 07.2008
- Administered medications and treatments per physician orders and protocols.
- Monitored patient vital signs and reported changes to the healthcare team.
- Educated patients on gastrointestinal health and post-treatment care instructions.
- Assisted in endoscopic procedures, ensuring patient comfort and safety.
- Ensured that all necessary supplies were available for GI procedures.
- Monitored vital signs during GI procedures.
- Conducted follow up calls with patients after their procedure or hospital stay to ensure proper recovery process was being followed.
- Identified potential problems related to GI disorders and implemented appropriate interventions.
- Assisted physicians with diagnostic and therapeutic procedures such as endoscopy, colonoscopy, sigmoidoscopy, and capsule endoscopy.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Collaborated closely with primary care providers for continuity of care for GI patients.
Gastroenterology Nurse
John Dingell VA Medical System
Detroit, Michigan
11.2003 - 02.2005
- Collaborated with multidisciplinary teams to coordinate patient care.
- Trained new nursing staff on protocols and best practices in patient care.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Assisted physician with examinations, tests and procedures.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Answered patient and family questions to educate on optimal treatment procedures.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
Education
Bachelor of Science - Nursing
Uniersity of Washington
Tacoma, WA05-2004
Master of Science - Nursing
Eastern Michigan University
Ypsilanti, MISkills
- Comprehensive assessment
- Chronic disease management
- Timely documentation
- Telehealth management
- Health promotion
- Multi-disciplinary care coordination
- Community resource navigation
- Advocacy
- Team building
- Problem Solving
- Coordinating referrals
- Critical care
- IV and venipuncture certified
- Physical assessments
- High level of autonomy
Accomplishments
- National recognition for building resilience among staff during the pandemic within the VA Supportive Housing at VA Puget Sound.
Affiliations
In 2011 - 2019 served as a Charge Nurse, OR nurse and recovery nurse in the country of Guatemala with Health Talents International.
References
References available upon request.
Timeline
Program Nurse
Catholic Community Service of Western Washington
12.2022 - 08.2025
Nurse Case Manager
VA Puget Sound Health Care System
07.2016 - 08.2022
Telehealth Nurse
VA Northern California Health Care System
05.2011 - 07.2016
Primary Care Registered Nurse
VA Ann Arbor Healthcare System
07.2008 - 05.2011
Gastrointestinal Nurse
Va Ann Arbor Healthcare System
02.2005 - 07.2008
Gastroenterology Nurse
John Dingell VA Medical System
11.2003 - 02.2005
Bachelor of Science - Nursing
Uniersity of Washington
Master of Science - Nursing
Eastern Michigan University