Jacquelin Hurtado-Avila
Thomasville,NC
Summary
I am organized, dependable and am successful at managing multiple priorities with a positive attitude. For the past 7 years, I have been dedicated to Randolph Restaurant Group (Bojangles) and have developed exceptional communication skills and customer service.
Overview
8
8
years of professional experience
Work History
General Manager
Randolph Restaurant Group
Lexington, NC
05.2016 - Current
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and labor control.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
High School Diploma -
Randleman High School
Randleman, NC06.2016
Skills
- Customer Relationship Management
- P&L Management
- Schedule Management
- Staff Management
- Administrative Skills
- Verbal and Written Communication
- Interpersonal Skills
- Bilingual
Languages
Spanish
Timeline
General Manager
Randolph Restaurant Group
05.2016 - Current
High School Diploma -
Randleman High School