Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Huttner

Parma

Summary

Proven in enhancing patient satisfaction at Cleveland Clinic through exceptional customer service and HIPAA compliance. Skilled in insurance verification and patient intake, typing, demonstrating empathy and professionalism. Achieved notable improvements in workflow efficiency, leveraging strong organizational skills and a collaborative spirit.

Overview

27
27
years of professional experience

Work History

Patient Service Representative

Cleveland Clinic
03.2007 - 09.2023
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Sales Associate

Kmart
11.2011 - 03.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Spencer Gifts

Assistant Manager
01.1997 - 04.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associates Degree

Cuyahoga Community College
Parma Hts, Oh

High School Diploma -

Parma Senior High
Parma, Oh
06.1999

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Office administration
  • Document filing
  • Phone etiquette
  • Check-in coordination
  • Appointment confirmation
  • Money handling
  • Registration and scheduling

Timeline

Sales Associate

Kmart
11.2011 - 03.2012

Patient Service Representative

Cleveland Clinic
03.2007 - 09.2023

Spencer Gifts

Assistant Manager
01.1997 - 04.2005

Associates Degree

Cuyahoga Community College

High School Diploma -

Parma Senior High

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Jacqueline Huttner