Jacqueline Iraheta
Gardena,CA
Summary
Hardworking Medical Coordinator and Office Manager with excellent customer service skills, multitasking, detail-oriented and time management abilities. Devoted to giving every patient a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company brand. Always willing to go the extra mile to tailor the needs of each patient. Escalates issues of increased complexity to resolve urgent patient concerns. Follows-up with patients to identify growth opportunities. Helps keep patient care services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Motivated team builder and supervisor focused on driving team collaboration. Knowledgeable patient representative that offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Native speaker in English and Spanish.
Overview
10
10
years of professional experience
Work History
Medical Coordinator
L.A. Center
Lynwood, CA
08.2020 - Current
- Navigated health information exchange systems to preempt and identify patient needs.
- Transcribed doctor's orders for patient medical history reports.
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
- Processed confidential, patient paperwork with accuracy and deference to patient privacy.
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history & chief complaints.
- Responded to patient callbacks.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Processed Financing and out-of-pocket payments.
General Manager
Marie Callender's Restaurant & Bakery
Redondo Beach, CA
04.2013 - 03.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Guided management and supervisory staff to promote smooth operations.
- Designed sales and service strategies to improve revenue and retention.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored phone calls to provide feedback and coaching.
Education
Medical Billing & Insurance Coding - Medical Billing & Insurance Coding
01.2021
High School Diploma -
08.2014
Skills
- Strong Work Ethic
- Detail Oriented
- Customer Service
- Team Building
- Delegating Staff
- Accounts Receivable
- Decision-Making
- Performance Monitoring
- Operating Plans Development
- Patient Care Assessment
- Problem Identification
- HIPAA Guidelines
- Patient Relations
- Goal Attainment
- Training and Development
- Administrative Support
- Reception Management
- Financial Administration
- Patient Registration
- Critical Thinking
- Data Entry
- Supply Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Coordinator - L.A. Center
08.2020 - Current
General Manager - Marie Callender's Restaurant & Bakery
04.2013 - 03.2020
UEI College - Gardena - Medical Billing & Insurance Coding, Medical Billing & Insurance Coding
Penn Foster - High School Diploma,