Jacqueline Jackie Taylor
Retail Sales, Operations & Talent Executive
Summary
Transformational Regional Vice President–level leader with 10+ years directing District Managers and geographically dispersed teams across 100+ retail and service locations and $200M+ in annual revenue. Proven record developing District Managers into culture-change leaders who deliver consistent 5-star guest experiences, exceed performance targets, and sustain high standards of safety and operational compliance. Combines deep P&L and payroll control, disciplined performance management, and servant leadership to translate corporate vision, mission, and values into on-the-ground execution in auto, telecom, and big-box host environments.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Field Operations Director, National Retail Portfolio Sales
Hilco Global
01.2024 - Current
- Lead national operations for a 50+ location portfolio embedded within major big-box, off-price, and warehouse club environments; partner with host retailers (e.g., Walmart, Target, Big Lots, At Home, BJ’s Wholesale Club, Sam’s Club) to drive sales, profitability, and guest experience.
- Develop multi-unit leaders and District Manager–level talent as culture-change leaders through regular market visits, verbal communication, timely feedback, and individualized development and career plans.
- Monitor execution of key business processes via P&L, traffic, conversion, and attachment metrics; create and execute action plans when performance targets are not achieved.
- Ensure leaders are focused on business priorities including recruiting, hiring, training, and mentoring in-store teams to maximize sales, safety, and service outcomes.
- Provide sales leadership to maintain host and corporate selling standards while managing payroll controls and staffing to protect margin and guest satisfaction.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Senior Manager, Retail Sales Performance & Field Operations
T-Mobile USA
01.2013 - 01.2022
- Directed 100+ direct and franchise locations (including shop-in-shop and kiosk models in big-box environments) with $200M in annual revenue, functioning as a Regional VP–level leader over multiple District Managers.
- Drove sales and profitability through District Managers and store leadership teams, using structured performance reviews, coaching, and market visits to exceed financial goals.
- Led talent strategies including interviewing, hiring, training, counseling, and termination, building high-performance teams with a history of achieving operational goals.
- Partnered with HR, Finance, Marketing, Real Estate, and Loss Prevention to support regional needs and implement systems, policies, and procedures across all locations.
- Leveraged P&L, Salesforce, and audit data to design action plans, improve revenue by 35%, and increase margins by 25%, while reinforcing compliance and service excellence.
- Implemented and developed operational standards, policies and procedures.
Skills
Analytics & Reporting: Tableau, Microsoft Excel (Advanced), Power BI
Core leadership strengths aligned to Regional VP
- Direct leadership of multiple District Managers, comfortable overseeing up to 125+ locations and territories with $50M+ revenue scope.
- District Manager development: store visit cadence, real-time feedback, structured career plans, and stretch assignments that build culture-change leaders and strong succession benches.
- 5-star guest experience leadership, driving sales and service execution through clear standards, coaching, and accountability at the service-center and store level.
- Performance management expertise including goal-setting, KPI dashboards, performance reviews, investigations, disciplinary actions, and holding teammates accountable for results.
- Talent management and staffing: recruiting, hiring, training, counseling, and terminations to ensure fully staffed, high-performing service centers.
- Strong P&L and financial analytics capability, managing payroll controls and converting financial reports into targeted regional action plans that maximize profitability.
- Cross-functional liaison with HR, Finance, Marketing, Loss Prevention, and Store Support Centers to launch initiatives and maintain compliance across the region.
- Data-driven, analytical decision maker with the ability to create and execute action plans in standardized environments with multiple variables.
Accomplishments
- Drove +20% YoY profitability through disciplined execution, labor optimization, and process improvement.
- Improved customer satisfaction by 15 points by standardizing training, service expectations, and store‑level routines.
- Designed operational frameworks and documentation adopted across three national partners to scale field execution.
- Achieved +35% revenue growth and +25% margin improvement through field performance systems and disciplined execution.
Led 75+ successful new store launches within 180 days using standardized opening playbooks and cross functional coordination.
Increased leadership bench and internal promotion rate by 30% through structured talent development and coaching.
Certification
SHRM-CP (Society for Human Resource Management – Certified Professional).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Operations Director, National Retail Portfolio Sales
Hilco Global
01.2024 - Current
Senior Manager, Retail Sales Performance & Field Operations
T-Mobile USA
01.2013 - 01.2022