Jacqueline Jackie Taylor - Retail Sales, Operations & Talent Executive - Hilco Global

Summary

Transformational Regional Vice President–level leader with 10+ years directing District Managers and geographically dispersed teams across 100+ retail and service locations and $200M+ in annual revenue. Proven record developing District Managers into culture-change leaders who deliver consistent 5-star guest experiences, exceed performance targets, and sustain high standards of safety and operational compliance. Combines deep P&L and payroll control, disciplined performance management, and servant leadership to translate corporate vision, mission, and values into on-the-ground execution in auto, telecom, and big-box host environments.

Overview

13

years of professional experience

3

Certifications

Work History

Field Operations Director, National Retail Portfolio Sales

Hilco Global

01.2024 - Current

Lead national operations for a 50+ location portfolio embedded within major big-box, off-price, and warehouse club environments; partner with host retailers (e.g., Walmart, Target, Big Lots, At Home, BJ’s Wholesale Club, Sam’s Club) to drive sales, profitability, and guest experience.
Develop multi-unit leaders and District Manager–level talent as culture-change leaders through regular market visits, verbal communication, timely feedback, and individualized development and career plans.
Monitor execution of key business processes via P&L, traffic, conversion, and attachment metrics; create and execute action plans when performance targets are not achieved.
Ensure leaders are focused on business priorities including recruiting, hiring, training, and mentoring in-store teams to maximize sales, safety, and service outcomes.
Provide sales leadership to maintain host and corporate selling standards while managing payroll controls and staffing to protect margin and guest satisfaction.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Senior Manager, Retail Sales Performance & Field Operations

T-Mobile USA

01.2013 - 01.2022

Directed 100+ direct and franchise locations (including shop-in-shop and kiosk models in big-box environments) with $200M in annual revenue, functioning as a Regional VP–level leader over multiple District Managers.
Drove sales and profitability through District Managers and store leadership teams, using structured performance reviews, coaching, and market visits to exceed financial goals.
Led talent strategies including interviewing, hiring, training, counseling, and termination, building high-performance teams with a history of achieving operational goals.
Partnered with HR, Finance, Marketing, Real Estate, and Loss Prevention to support regional needs and implement systems, policies, and procedures across all locations.
Leveraged P&L, Salesforce, and audit data to design action plans, improve revenue by 35%, and increase margins by 25%, while reinforcing compliance and service excellence.
Implemented and developed operational standards, policies and procedures.

Skills

Analytics & Reporting: Tableau, Microsoft Excel (Advanced), Power BI

Experience with Salesforce and Jira platforms

Project Management: Asana, Smartsheet, Mondaycom

Productivity & Communication: Microsoft 365, Google Workspace, Slack

Development and implementation of strategies

Optimized resource distribution

Development of financial oversight mechanisms

Leadership Development

Core leadership strengths aligned to Regional VP

Direct leadership of multiple District Managers, comfortable overseeing up to 125+ locations and territories with $50M+ revenue scope.
District Manager development: store visit cadence, real-time feedback, structured career plans, and stretch assignments that build culture-change leaders and strong succession benches.
5-star guest experience leadership, driving sales and service execution through clear standards, coaching, and accountability at the service-center and store level.
Performance management expertise including goal-setting, KPI dashboards, performance reviews, investigations, disciplinary actions, and holding teammates accountable for results.
Talent management and staffing: recruiting, hiring, training, counseling, and terminations to ensure fully staffed, high-performing service centers.
Strong P&L and financial analytics capability, managing payroll controls and converting financial reports into targeted regional action plans that maximize profitability.
Cross-functional liaison with HR, Finance, Marketing, Loss Prevention, and Store Support Centers to launch initiatives and maintain compliance across the region.
Data-driven, analytical decision maker with the ability to create and execute action plans in standardized environments with multiple variables.

Accomplishments

Drove +20% YoY profitability through disciplined execution, labor optimization, and process improvement.
Improved customer satisfaction by 15 points by standardizing training, service expectations, and store‑level routines.
Designed operational frameworks and documentation adopted across three national partners to scale field execution.
Achieved +35% revenue growth and +25% margin improvement through field performance systems and disciplined execution.
Led 75+ successful new store launches within 180 days using standardized opening playbooks and cross functional coordination.
Increased leadership bench and internal promotion rate by 30% through structured talent development and coaching.

Certification

SHRM-CP (Society for Human Resource Management – Certified Professional).

Work Availability

monday

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