Jacqueline Jackson
Chesapeake,VA
Summary
Dynamic professional with a proven track record at GEICO, excelling in customer service and problem resolution. Demonstrated ability to manage high-stress situations and enhance team collaboration. Skilled in Microsoft Office Suite and adept at staff training, significantly improving service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
GEICO
02.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Participated in training programs to enhance product knowledge and customer service skills.
Deli Manager
Kroger
10.2012 - 12.2018
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Set schedules for up to30 staff by planning and designating shifts and hours.
Education
GED -
Portsmouth Adult Learning Center
Portsmouth, VA07-2010
Skills
- Customer service
- Problem resolution
- Call center experience
- Scheduling
- Microsoft Office Suite
- Staff training
- Recordkeeping strengths
- Escalation management
- Team collaboration
- Adaptive team player
Timeline
Customer Service Representative
GEICO
02.2019 - Current
Deli Manager
Kroger
10.2012 - 12.2018
GED -
Portsmouth Adult Learning Center