Jacqueline Jackson
Toms River,NJ
Summary
Dynamic and adaptable professional with a rich background in customer service and team collaboration. Excelled in roles requiring critical thinking and problem-solving, achieving streamlined operations and enhanced customer satisfaction. Skilled in computer use and communication, consistently demonstrating dependability and a proactive approach to challenges.
Overview
22
22
years of professional experience
Work History
Stay at Home Parent
Private Residence
03.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Child Care
Private Residence
02.2014 - 03.2016
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provisions.
- Assisted with child care responsibilities, fostering a nurturing and supportive environment for children in the household.
- Improved overall childcare experience by ensuring a safe, nurturing, and stimulating environment for children.
- Adapted activities to meet varying needs and interests of children under care.
Receptionist
Frederick Ezon, MD
09.2013 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist / Transcriptionist
Patrick Aufiero, MD
04.2008 - 05.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
Sales Associate
Hollywood Tans
08.2006 - 08.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Food Service Worker
Jersey Mike’s Subs
05.2003 - 06.2006
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Some College - Communications
Ocean County College
Toms River, NJHigh School Diploma - General Studies
Toms River High School North
Toms River, NJ06.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Critical thinking
- Calm under pressure
- Active listening
- Problem resolution
- Excellent communication
Timeline
Stay at Home Parent
Private Residence
03.2016 - Current
Child Care
Private Residence
02.2014 - 03.2016
Receptionist
Frederick Ezon, MD
09.2013 - 02.2014
Receptionist / Transcriptionist
Patrick Aufiero, MD
04.2008 - 05.2012
Sales Associate
Hollywood Tans
08.2006 - 08.2008
Food Service Worker
Jersey Mike’s Subs
05.2003 - 06.2006
Some College - Communications
Ocean County College
High School Diploma - General Studies
Toms River High School North
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