Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Jacqueline Johnson

Jacksonville,NC

Summary

Driven Commercial Account Manager with 30 years of experience., Covering 7 States and 65 Store Locations.

Adept at meticulous organization and data-driven salesmanship with extensive knowledge of Operation per business set.

Looking for a position where dedication is appreciated in a company ready for comprehensive streamlining and systematic increases in profits. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
years of professional experience

Work History

Family Dollar
Raeford, NC

Store Manager
05.2020 - 11.2021

Job overview

  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.

Sears Holdings Company
Hoffman Estates, IL

Commercial Accounts Manager
05.2015 - 02.2019

Job overview

  • Negotiated pricing agreements with clients based on their needs and budget constraints.
  • Analyzed customer data to identify trends in the industry and develop targeted marketing campaigns.
  • Created presentations to demonstrate product features and benefits to potential customers.
  • Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement.
  • Resolved customer complaints regarding product quality, delivery timelines, or service issues.
  • Developed relationships with key decision makers at target accounts to gain new business opportunities.
  • Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
  • Conducted cost-benefit and needs analyses of current and potential customers to match services.

Sears Holdings Company
Hoffman Estates, IL

Automotive Store Manager
09.2002 - 05.2015

Job overview

  • Hired, trained, and supervised a team of automotive service technicians.
  • Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
  • Conducted performance appraisals for staff members and provided feedback on areas of improvement.
  • Ensured compliance with all applicable safety regulations while performing automotive repairs.
  • Evaluated customer complaints and took corrective action when necessary.
  • Implemented new methods to increase efficiency in the service department.
  • Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
  • Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
  • Maintained accurate records of all inventory levels, including ordering parts when necessary.

Skills

  • Talent Recruitment
  • Loss Prevention
  • Payroll Management
  • Partnership Building
  • Operations Management

Timeline

Store Manager
Family Dollar
05.2020 - 11.2021
Commercial Accounts Manager
Sears Holdings Company
05.2015 - 02.2019
Automotive Store Manager
Sears Holdings Company
09.2002 - 05.2015
Jacqueline Johnson