Jacqueline Johnson

Federated Insurance

06.2018 - Current

Primary Software Expert : Contributed to the development and lead the maintenance of a critical policy document generation system responsible for producing thousands of documents daily, encompassing over 4,000 uniquely configured forms.
Policy Migration Specialist : Developed and managed the policy migration system during a major software modernization project, serving as the primary point of contact for resolving issues and successfully migrating 127,000 policies to the new system.
Transition Support and Trainer : Facilitated the transition of application support to a new team by creating comprehensive documentation and learning materials, conducting in-person training sessions, and providing hands-on support.
High-Pressure Defect Handler : Contributed to a fast-paced, high-pressure initiative to resolve a high volume of defects within a three-month period, demonstrating strong problem-solving and time management skills.
Cross-Functional Project Contributor: Versatile team member on two key projects for developing a new policy administration system, contributing to functional, rating, data migration, document generation, and integration with downstream systems.
Agile Methodology Consultant : Served as Scrum consultant in team steering committee, continuously enhancing its implementation. Contributed expertise in sizing and tagging meetings for specialized areas.

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