Jacqueline Johnson
Lewisville
Summary
Organized and detail-oriented professional with excellent skills in written and verbal communication. Strong leadership abilities that inspire and motivate teams to achieve shared goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Nursing/Administrator
Aspen Healthcare
06.2021 - Current
- Serves as director/administrator of hospice services
- Assumes major responsibility for the coordination, development, evaluation and supervision of both programs
- Directly supervises all clinical and ancillary support staff
- Oversees infection control monitoring/follow up program
- Assumes primary responsibility for monitoring and compliance of the hospice and palliative care programs with all applicable standards, regulations and requirements
- Functions as liaison between hospitals, clinics, and the community for patients receiving services
- Ensures high quality patient care, community access to services, and community education in end-of-life care
- Provides care coordination and supervision of hospice and palliative care provision by all disciplines, assuring high quality patient care, and community access to services
- Assures compliance with care plan and documentation to support services
- Ensures all divisions within the company are aligned with the organizations’ policies and procedures including the Health Plan, code of conduct, quality hotline, monitoring, auditing, and tracking
- Responsible for adherence to the requirements of regulatory authorities, such as OIG, DOJ, CMS, and HHSC
- Performs review of all initial and recertification assessments; determines level of services and resources to be provided; assures resources (financial and staff) are adequate to meet patient and agency needs
- Ensures that current policies and procedures are consistently followed
- Responsible for supervising, orientation, and competency evaluation of all Hospice staff
- Provides mentoring through education, general meetings, timely evaluations, in-service training and management of productivity expectations
- Participates in interviewing and hiring new associates
- Acts as liaison between programs and other health care providers of the community including physicians, hospitals, nursing facilities, discharge planners, and other community resources
- Interfaces with insurance providers and other payer sources as needed
- Assists with maintaining the Hospice agency in a state of survey readiness at all times
- Maintains and evaluate plans for quality improvement/management for QAPI data report
- Oversees compliance and maintain CMS regulations for risk management
- Oversees CHAPs accreditation and approval process for the hospice (Approval obtained in December, 2023)
- Provide inpatient, outpatient, and telehealth behavioral care with specific programs for adolescents, adults and seniors
- Provide individualized care plans for patients/families
- Provide comfort and improve the well-being by addressing specific conditions, Work with healthcare providers in the diagnosing/treatment process of various behavioral health conditions in adolescents, adults, and seniors
- Treat patients with acute psychological disorders (anxiety, bipolar, adjustment problems, manic depression, dual-diagnosis, depression, family conflict, grief, stress, mood, panic, psychosis, and PTSD)
- Works with interdisciplinary team for management/treatment of various diseases
- Assures compliance with care plan and documentation to support services
- Oversees/maintains quality standards within the company (develops, implements, and monitors quality control processes)
- Ensures compliance with regulations
- Identifies areas for improvement
- Develops ways to drive continuous quality enhancement across products/services
- Follow up with after discharge and during short term stay with discharge planning
- Oversee departmental budget
- Supervise staff to ensure patients receive quality care
- Perform employee performance reviews and evaluations
- Participates in the hiring process of staff
- Serves on the grievance, QAPI, and ethics committees
- Assists/Educates staff with technical issues and updated clinical health record systems
- Collaborates with all disciplines for quality patient care
- Ensure patient safety and staff adherence to clinical standards/protocols
- Work of various projects and programs for organizational growth
- Helped to increase growth of organization and revenue (2021 Census-30 patients; Current census-75 in the hospice setting)
Adjunct Faculty
Online Kentucky State University
05.2017 - 08.2024
- Selected and compiled tests, assignments, and/or online discussion exercises that permit measurement of performance relative to standardized learning objectives
- Coordinated courseware and curriculum with academic department chair
- Developed and managed syllabus materials
- Evaluated Student Performance
- Participated, facilitated, and coordinated beginning/end of term meetings
- Input Final Grades in Canvas or Blackboard Grade Center
- Performed clinical/classroom educational trainings in various areas of practice (Surgery, OB, med-surgical, leadership, pediatrics)
Director of Clinical Services
Compassus Hospice
01.2019 - 05.2021
- Company Overview: (Mississippi/Relocated to Texas)
- Served as director of hospice and palliative care services
- Assumed major responsibility for the coordination, development, evaluation and supervision of both programs
- Directly supervised all clinical and ancillary support staff
- Assumed primary responsibility for monitoring and compliance of the hospice and palliative care programs with all applicable standards, regulations and requirements
- Functioned as liaison between hospitals, clinics, and the community for patients receiving services
- Ensured high quality patient care, community access to services, and community education in end of-life care
- Provided care coordination and supervision of hospice and palliative care provision by all disciplines, assuring high quality patient care, and community access to services
- Overseen infection control/management tracking
- Assured compliance with care plan and documentation to support services
- Overseen/maintained quality standards within the company (develops, implements, and monitors quality control processes)
- Ensured compliance with regulations
- Identified areas for improvement
- Developed ways to drive continuous quality enhancement across products/services
- Ensured all divisions within the company are aligned with the organizations’ policies and procedures including the Health Plan, code of conduct, quality hotline, monitoring, auditing, and tracking
- Responsible for adherence to the requirements of regulatory authorities, such as OIG, DOJ, CMS, and HHSC
- Performed review of all initial and recertification assessments; determines level of services and resources to be provided; assures resources (financial and staff) are adequate to meet patient and agency needs
- Ensured that current policies and procedures are consistently followed
- Supervised, orientated, and performed competency evaluation of all Hospice staff
- Provided mentoring through education, general meetings, timely evaluations, in-service training and management of productivity expectations
- Participated in interviewing and hiring new associates
- Acted as liaison between programs and other health care providers of the community including physicians, hospitals, nursing facilities, discharge planners, and other community resources
- Interfaced with insurance providers and other payer sources as needed
- Assisted with maintaining the Hospice agency in a state of survey readiness at all times
- Ensured the agency and all programs comply with state, local, accrediting body, and federal regulatory requirements
- Collaborated with QAPI Coordinator in QA/PI activities to assure highest standards of care and patient outcomes
- Participated in agency annual self-evaluation process
- Assisted with census and revenue growth (Census 2019-32; Census 2021-70)
- (Mississippi/Relocated to Texas)
Program Coordinator (Associate Professor with Tenure)
Alcorn State University
01.2007 - 05.2019
- Served as a liaison among the faculty and students of the Program, the faculty, and the University administration
- Assessed and maintained physical facilities of the Program, including equipment, supplies, and space
- Developed, with program faculty input, an annual budget for the Program
- Coordinated the expenditure of Program funds
- Participate with the Department Chair when writing Program position descriptions
- Chaired the activities of Program search committees in relation to evaluations of applicants
- Formulated and communicated to the Department Chair recommendations for hiring, retention, promotion, tenure, evaluation, merit pay, or discipline of Program faculty
- Coordinated teaching assignments within the Program and communicate Program course schedule(s) to the Department Chair
- Coordinated accreditation, program review, or assessment activities required for the Program
- Participated in due process required for faculty, staff, and students as described in university policies or procedures
- Facilitated recruitment of faculty and students for the Programs within the department
- Maintained Program records
- Initiated curriculum changes and other activities to maintain a high-quality academic Program
- Coordinated the academic advising of students of the Program
- Performed special assignments as delegated by Department Chair, Dean, Provost, or President of the University
- Taught classroom/clinical courses online and in person in Associate degree of nursing, BSN, and Graduate Department departments (Peds, OB, Med/Surg, Leadership, Fundamentals, Psych)
- Assured compliance with care plan and documentation to support services
- Overseen/maintained quality standards within the company (develops, implements, and monitors quality control processes)
- Ensured compliance with regulations
- Identified areas for improvement
- Developed ways to drive continuous quality enhancement across products/services
- Thesis Chairperson for over 20 plus graduates in graduate of nursing department
- Excellent organizational abilities, strong attention to detail, and good verbal/ written communication skills
- Solid leadership skills, and the ability to motivate a team
- Served on various committees (SACS accreditation, Grievance, Recruitment/Hiring, Tenure, Faculty Senate)
- 100 % student passing rate on 1st write for RN Board Certification
Assistant Director of Nursing
Adams County Nursing Center
05.2017 - 02.2019
- Provided direct patient care with patient assessment and evaluate treatment regimen, IV therapy, wound care, patient education, venipuncture, Foley care, med administration, glucose monitoring
- Promoted the mission, vision, and values of the organization
- Assessed patient care requirements on each unit, by making rounds (according to departmental need/ activity)
- Assessed the acuity of care required by patient the patients
- Developed and implemented staffing plan for shift based on patient acuity, patient census and available staff
- Served as a resource to staff for solving clinical problems
- Assisted staff to efficiently utilize staffing resources to meet patient care requirements and other professional responsibilities
- Provided for immediate follow-up, documentation and communication of incidents to appropriate manager and director
- Acted as a resource in identifying and/or solving administrative/operational problems
- Oversee infection control program with appropriate follow up
- Anticipated actual/potential problems that may occur on their shift and sets shift priorities accordingly
- Worked collaboratively with nursing and ancillary staff to solve problems in a fair, consistent manner
- Contacted representatives of departments for assistance with problem solving, timely and appropriately
- Acted as a resource, interpret and ensure adherence to the philosophy, policies and procedures
- Reported to the administrator-on-call significant incidents and problems such as: unusual patient or family problems or concerns, physician concerns, borrowing, lending of major equipment, major damage, utility outages, security problems, public relations or media event
- Assured compliance with care plan and documentation to support services
- Overseen/maintained quality standards within the company (develops, implements, and monitors quality control processes)
- Ensured compliance with regulations
- Identified areas for improvement
- Developed ways to drive continuous quality enhancement across products/services
- Obtained materials/supplies from Materials Processing and/or the Storeroom for patient care when these departments are not open
- Overseen budgeting and hiring process for nursing department, perform annual employee evaluations, oversee Medicare/Medicaid billing and various other duties
- Assisted with precertification, concurrent, and retrospective utilization reviews along with authorization reviews
- Participated in teaching and education of residents for discharge planning
- Provided staff training and follows the National Patient Safety goals
- Trained and educated staff
Education
Doctorate - Healthcare Administration
University of Phoenix
06.2011
Master of Science - Nursing
University of Phoenix
05.2006
Bachelor of Science - Nursing
University of Phoenix
05.2004
Associate of Science - Nursing
Alcorn State University
01.1994
Licensed Practical Nursing -
Copiah-Lincoln Community College
01.1992
Skills
- Clinical leadership
- Nursing management
- Quality improvement
- Ethical practice
- Interdisciplinary collaboration
- Clinical supervision
- Staff development
- Healthcare operations
- Budget administration
Accomplishments
- Supervised team of over 100 staff members.
- Increased census and organizational growth (2021-32; current census-80)
- Achieved successful accreditation through CHAPs
- Achieved 100% success rate with introducing/training of a new electronic medical record (Consolo)
Certification
- Risk Management
- CPR
Timeline
Director of Nursing/Administrator
Aspen Healthcare
06.2021 - Current
Director of Clinical Services
Compassus Hospice
01.2019 - 05.2021
Adjunct Faculty
Online Kentucky State University
05.2017 - 08.2024
Assistant Director of Nursing
Adams County Nursing Center
05.2017 - 02.2019
Program Coordinator (Associate Professor with Tenure)
Alcorn State University
01.2007 - 05.2019
Master of Science - Nursing
University of Phoenix
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
Alcorn State University
Licensed Practical Nursing -
Copiah-Lincoln Community College
Doctorate - Healthcare Administration
University of Phoenix
Similar Profiles
Ernie Torneros, OTR / CPAMErnie Torneros, OTR / CPAM
Rehabilitation Resource at Aspen HealthcareRehabilitation Resource at Aspen Healthcare
Ryan Wesley Orr, BSN, RNRyan Wesley Orr, BSN, RN
Private Duty Nurse at Aspen HealthcarePrivate Duty Nurse at Aspen Healthcare
Brittany JenkinsBrittany Jenkins
Palliative Care Coordinator at Aspen HealthcarePalliative Care Coordinator at Aspen Healthcare
Jasmine McPhersonJasmine McPherson
Sales Development Representative (In-Person) at NeoGovSales Development Representative (In-Person) at NeoGov
Michael PrenticeMichael Prentice
Individual Financial Consultant at TIAAIndividual Financial Consultant at TIAA