Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Johnson

Baltimore,Maryland

Summary

Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.

Overview

29
29
years of professional experience

Work History

SNAP Outreach Coordinator

Roca Inc. - Baltimore
03.2024 - Current


  • Coordinated community outreach events and education sessions to promote SNAP benefits, reaching over 500 households annually.
  • Coordinated large-scale events that showcased the organization''s mission and services, attracting new supporters and raising awareness about key issues.
  • Increased SNAP participation by 25% in target communities through strategic outreach and direct application assistance.
  • Built partnerships with 15+ community organizations to expand SNAP outreach efforts and referral networks.
  • Tracked outreach outcomes and generated monthly reports to inform program improvements and funding metrics.
  • Monitored client progress post-application and provided follow-up support for recertification and additional benefits.
  • Assisted clients with completing and submitting SNAP applications, improving access to food assistance for low-income families.
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.

Intake and Assessment Specialist

SBLC | Learning Works
01.2022 - 03.2024
  • Complete intake screening and all program documents to determine program eligibility
  • Conduct educational and psychosocial assessments to determine instructional placement, mental health concerns, and barriers
  • Create and manage the assessment and enrollment calendar
  • Advised care team about which clients should be referred to mental health facilities or specialties
  • Advise students of assessment results and educational assignments
  • Advised administrators on optimal testing schedules, minimizing disruption to instruction while maximizing data collection opportunities
  • Recommend and implement new enrollment methods, procedures, and processes
  • Established clear communication channels between all parties involved in the assessment process, promoting transparency and collaboration
  • Prepare reports and analyses of enrollment and assessment data
  • Participated in professional development opportunities to continuously improve expertise as an Assessment Specialist
  • Assist program manager and data coordinator in tracking and evaluating enrollment and assessment data
  • Monitored testing sights and regulation adherence
  • Analyzed testing data and identified problematic areas
  • Facilitate in-person and virtual participant orientation

Contact Tracer

Baltimore County Department of Health
01.2020 - 01.2020
  • Contact and interview individuals who are either a confirmed COVID-19 case or a close contact of someone who is a confirmed COVID-19 Case
  • Provide contacts with appropriate information/instructions from the Baltimore County Health Department, including isolation and quarantine procedures, and if applicable, refer them to testing according to protocol and a Care Resource Coordinator for social resource
  • Inform contacts about the importance of quarantine and what to do if symptoms develop
  • Collect and record information on symptoms into the client database system
  • Reassure clients that all of the information is strictly confidential to ensure that clients are comfortable sharing any interaction that may have exposed someone to COVID-19
  • Provide public health messaging to key community leaders, business owners, and residents about COVID-19 through telephone or provision of materials

Intake Specialist

Goodwill Industries of the Chesapeake Inc.
01.2014 - 01.2020
  • Developed, implemented, and facilitated community engagement and effective communication training
  • Researched and created a virtual professional development training resource in the following areas: case management, verbal de-escalation, person-centered interview techniques, and trauma-informed care skills participation
  • Administer educational, skills, interest, and aptitude tests to determine appropriate placement for education, training, and support services
  • Create curriculum and facilitate in job search, resume development, interviewing skills, etc.
  • Organize and develop or obtain training procedure manuals and guides and course materials such as teaching materials, handouts, and visual materials
  • Attend meetings and seminars to obtain information for use in the training program
  • Coordinated and facilitated training sessions in workforce readiness, financial management, and career development
  • Present information using a variety of instructional techniques
  • Monitor, evaluate, and record training activities and program effectiveness
  • Develop alternative training methods if expected outcomes or improvements are not met
  • Evaluate training materials prepared by instructors
  • Coordinated appointments and referrals to area public and private organizations to address employment barriers
  • Advocated for and served as liaison with employers, mental health professionals, case managers, and program instructors
  • Conducted presentations on workplace policies and procedures, effective communication
  • Recommended and implemented new enrollment methods, procedures, and processes
  • Assisted program director in preparing reports and analyses of intake and enrollment data
  • Assisted program director and data coordinator in tracking and evaluating agency intake program policies

Lead Case Coordinator

HealthCare Access Maryland – Veterans Addictions Services
01.2012 - 01.2014
  • Supervised team of five care coordinators
  • Collaborated with team to improve processes and procedures to ensure a comprehensive and streamlined enrollment and engagement process
  • Coordinated regular case audits with staff and monitored case plans of all clients to ensure policy compliance
  • Provided team direction regarding case management policies and procedures
  • Facilitated the development of comprehensive individual employment and service planning with staff and clients with co-occurring diagnosis
  • Facilitated resume and application workshops and provide resources to assist with employment and job training
  • Enrolled uninsured clients into public health insurance programs and assist them in choosing an MCO and identifying a primary medical provider
  • Ensured delivery of casework, retention, mentor, and substance abuse services in a professional manner
  • Conducted intake screening, which includes information about health needs, housing, employment, and other requested services
  • Facilitated the development of a comprehensive individual employment and service plan with clients with co-occurring diagnosis
  • Referred clients to programs that provide support services to Baltimore City, Baltimore County, or Anne Arundel County residents as required.
  • Provided intensive case management to clients that are enrolled in substance abuse treatment. This includes making referrals for housing, job training, and other services
  • Provided crisis management for clients; made linkages for interventions to relevant programs that assist residents of Baltimore City, Baltimore County, or Anne Arundel County as required
  • Advocated for clients in Case Conferencing between medical professionals, community agencies, and family members

Employment Program Training Coordinator

Bon Secours of Maryland Health System
01.2004 - 01.2012
  • Recruited, interviewed, supervised, and trained instructors, consultants, and volunteers
  • Facilitated orientation and training for instructors, new participants, consultants, and volunteers
  • Completed monthly staff supervision, including audits, case reviews, and evaluations
  • Created curriculum and facilitated workshops for participants
  • Organized and developed training registration procedure and training manual guides and course materials such as teaching materials, handouts, and visual materials
  • Attended meetings and seminars to obtain information for use in the training program
  • Coordinated training sessions for workforce development, financial management, and career development
  • Monitored evaluated training outcome efforts for effectiveness
  • Developed alternative training methods if expected outcomes or improvements are not met
  • Organized instructor and volunteer meetings, drafted and delivered correspondence
  • Evaluated training materials prepared by instructors for training cohesion
  • Coordinated recruitment and placement of training program instructors and participants
  • Conducted best practice research regarding workforce development and employment trends
  • Maintained program quality through the review of quarterly performance assessments, minimum standards, and funding requirements
  • Managing re-classification and correcting budget entries as needed

Interim Program Director

COIL/Creating Lasting Youth and Family Connections
01.2003 - 01.2004

Program Director

Youth Opportunities Satellite Ctr. East Baltimore Comm. Corp.
01.1999 - 01.2003

Adolescent Addiction Intake Specialist

East Baltimore Comm. Corp
01.1996 - 01.1999

Education

MS - Human Service Administration

University of Baltimore
01.2020

COVID-19 Contact Tracing Certificate -

Johns Hopkins University
01.2020

B.A. - Psychology concentration Counseling

Sojourner – Douglass College

Skills

  • Strategic engagement campaigns
  • Strategic partnership development
  • Outreach initiatives
  • Database management
  • Proven track record in nonprofit work
  • Eligibility determination
  • Proficient in written and verbal communication
  • Problem-solving abilities
  • Event coordination
  • Analytical thinking
  • Program management
  • Nonprofit experience

Timeline

SNAP Outreach Coordinator

Roca Inc. - Baltimore
03.2024 - Current

Intake and Assessment Specialist

SBLC | Learning Works
01.2022 - 03.2024

Contact Tracer

Baltimore County Department of Health
01.2020 - 01.2020

Intake Specialist

Goodwill Industries of the Chesapeake Inc.
01.2014 - 01.2020

Lead Case Coordinator

HealthCare Access Maryland – Veterans Addictions Services
01.2012 - 01.2014

Employment Program Training Coordinator

Bon Secours of Maryland Health System
01.2004 - 01.2012

Interim Program Director

COIL/Creating Lasting Youth and Family Connections
01.2003 - 01.2004

Program Director

Youth Opportunities Satellite Ctr. East Baltimore Comm. Corp.
01.1999 - 01.2003

Adolescent Addiction Intake Specialist

East Baltimore Comm. Corp
01.1996 - 01.1999

MS - Human Service Administration

University of Baltimore

COVID-19 Contact Tracing Certificate -

Johns Hopkins University

B.A. - Psychology concentration Counseling

Sojourner – Douglass College

Similar Profiles

CREATE PROFILE
Jacqueline Johnson