Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Johnson

Toronto,OH

Summary

Professional customer service leader, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Shift Leader

Walgreens
02.2020 - Current
  • Supervised daily operations to ensure compliance with company policies and procedures.
  • Trained and mentored new team members on customer service standards and operational protocols.
  • Implemented inventory management practices, reducing stock discrepancies and improving replenishment processes.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Paint Department Associate

Lowe's
07.2018 - 11.2018
  • Operated mixing equipment to prepare paint according to specifications.
  • Maintained inventory of paint supplies, ensuring availability for production needs.
  • Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
  • Maintained a clean and safe work environment, ensuring compliance with OSHA regulations for hazardous materials handling.
  • Trained new associates on safe operating procedures and equipment usage.

Produce Department Associate

Walmart
06.2017 - 06.2018
  • Led team in maintaining produce freshness and quality standards.
  • Mentored new associates on best practices for product handling.
  • Ensured compliance with health and safety regulations.
  • Assisted customers with special requests, leading to a higher level of personalized service and repeat business.
  • Conducted routine inspections of products for quality control purposes, removing any damaged or expired items promptly.
  • Collaborated with team members to maintain a clean and organized produce section, improving the overall store appearance.

Education

GED -

Eastern Gateway Community College
Steubenville, OH

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Multitasking
  • Customer service focus

Timeline

Shift Leader

Walgreens
02.2020 - Current

Paint Department Associate

Lowe's
07.2018 - 11.2018

Produce Department Associate

Walmart
06.2017 - 06.2018

GED -

Eastern Gateway Community College

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Jacqueline Johnson