Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Jacqueline Jones

Retail Business
WARNER ROBINS,GA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest Cashier with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

24
24
years of professional experience

Work History

Cashier

Lowe's Home Improvement
Warner Robins, Georgia
01.2019 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

Kroger
Warner Robins, Georgia
04.2019 - 06.2019
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted over [Number] patients per day.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

Marshalls
Odenton, Maryland
11.2018 - 04.2019
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reviewed weekly sales ads and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Learned duties for various positions and provided backup at key times.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in per month in new revenue.

Shift Manager

Army Air Force Exchange Service
Fort Meade, Maryland
08.2012 - 11.2018
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

Supervisor

Army Air Force Exchange Service
Fort Meade, Maryland
09.2006 - 06.2010
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified individual employee's unique work styles and adapted management methods.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Worked with management team to implement proper division of responsibilities.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Performed annual evaluations and reviews for large staff of employees.
  • Interviewed, hired and trained new employees for production positions.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Cashier

Army Air Force Exchange Service
Fort Meade , Maryland
06.1995 - 06.2005
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reviewed weekly sales ads and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Associate of Science - Medical Insurance Coding

DeVry University
Downers Grove, IL
06.2019

Skills

  • Sweeping and Mopping
  • Product Scanning
  • Cooperative Attitude
  • Shipment Procedures
  • Work Task Prioritization
  • Employee Training
  • Reliable and Responsible
  • Cash Register Operations
  • Honest and Ethical
  • Problem Solving
  • Price Identification
  • Pricing and Markdowns
  • Policies and Procedures
  • Customer Transactions
  • Call Response and Transfer
  • Payment Processing
  • Credits and Refunds
  • Inventory Stocking
  • Coupon Redemption
  • Check Cashing
  • Relationship Building
  • Total Sales Reconciliation
  • Return and Exchange Processing
  • Active Listening
  • Coin and Currency Counting
  • Adaptable and Flexible
  • Service Minded
  • Basic Mathematics
  • Creative Thinking
  • Team Collaboration
  • Till Counting
  • Social Perception

Timeline

Cashier

Kroger
04.2019 - 06.2019

Cashier

Lowe's Home Improvement
01.2019 - Current

Cashier

Marshalls
11.2018 - 04.2019

Shift Manager

Army Air Force Exchange Service
08.2012 - 11.2018

Supervisor

Army Air Force Exchange Service
09.2006 - 06.2010

Cashier

Army Air Force Exchange Service
06.1995 - 06.2005

Associate of Science - Medical Insurance Coding

DeVry University

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Jacqueline JonesRetail Business