Jacqueline Jones

• Conduct meticulous analysis and evaluation of program efficacy, leveraging data-driven insights to drive informed decision-making and implement targeted enhancements
• Demonstrate proficiency in navigating complex internal and external policies, laws, and DEI training, actively collaborating with the Graduate School's Office of Graduate Educational Equity Programs to champion the needs of minoritized graduate students.
• Drive the strategic development, execution, and analysis of innovative wellness initiatives tailored to meet the diverse needs of graduate students, fostering a culture of support and academic success.
• Forge strategic partnerships within The Graduate School to craft and execute a comprehensive communication strategy, ensuring consistent outreach to graduate students and programs regarding mental health, well-being, and essential resources
• Optimize the allocation and distribution of resources, ensuring graduate students have access to comprehensive support services vital for their well-being and educational journey
• Oversee the seamless execution of multifaceted programs and marketing campaigns aimed at raising awareness and promoting wellness initiatives to a diverse audience
• Provide invaluable support to the Student Care and Advocacy team in responding to student crises and conducting high-stakes assessments, utilizing a holistic-based coaching approach to triage cases and provide personalized support to those in need
• Serve as a key member on hiring committees, ensuring the creation of a diverse candidate pool to support students' achievement, while contributing to high-level strategic initiatives
• Spearhead collaborative efforts with stakeholders to discern needs, strategize initiatives, and optimize resource allocation for maximum impact

Interim Assistant Director of the Paul Robeson Cultural Center

January 2023- May 2023

• Managed and coordinating cultural events and programming.
• Supported student organizations and initiatives focused on mentoring efforts to enhance diversity, equity, inclusion and belonging
• Provided guidance on cultural and social justice issues to students, staff, and faculty
• Served as a liaison between the center and other campus departments or organizations.

• Analyzed and tracked daily performance metrics using Salesforce management, ensuring consistent follow-up to achieve target goals and enhance applicant success and wellness, resulting in an 18% applicant retention rate
• Consulted with students from diverse backgrounds on academic and social issues, utilizing multicultural competencies, active listening, and critical thinking to enhance student well-being and improve program retention by 14%
• Led student-centered informational webinars discussing program content and requirements, collaborating with campus and community partners on complex recruitment topics
• Recruited and assessed over 400 prospective student interests and skills in obtaining a higher education degree from USC's Master of Science in Nursing program, engaging in meaningful conversations about academic backgrounds and professional goals

• Delivered in-person and e-learning lessons covering speaking, writing, reading, and listening skills for non-native English speakers.
• Contributed to academic committee efforts by implementing instructional design strategies, web-based resources, multimedia technologies, and instructional software to address academic concerns, leading to a 45% increase in online and in-class delivery.
• Enhanced student success by strategically planning, developing, evaluating, and revising curriculum plans for Kaplan Philly, resulting in a 30% increase in academic progress tests.

• Established the Sui-Chang County tutoring program for Chinese elementary and middle school students, leveraging innovative technology to achieve a remarkable 50% increase in English speaking skills among all enrolled students
• Implemented creative instructional methods utilizing Microsoft Office Suite, Google Suite, and local Chinese computer programming, providing daily coaching to students and resulting in a significant 50% improvement in student engagement and comprehension of the English language
• Instructed English to a cohort of over 600 high school students, facilitating their English language development and proficiency through diligent research, in-person and virtual presentations, and maintaining student accountability on a weekly basis
• Spearheaded staff development sessions aimed at enhancing ESL learning cultural knowledge, delivering impactful cultural ESL lessons resulting in a notable 10% increase in staff knowledge

• Instrumental in incorporating a 15% increase in overall test scores for delinquent youth, by conducting quantitative researching and implementing well-rated professional development workshops that focused on re-directing negative behaviors of delinquent youth
• Maintained authority of student advising records for over 500 students, identifying and academically assigning delinquent youth to neighborhood disciplinary schools, decreasing in-school violence by 80%
• Provided problem-solving support to over 10 school leaders to address identified student behavior issues and maximize program effectiveness, by providing individual outreach to each school, resulting in over 50% participation.

• Arbitrated cases alongside 8-10 high-level city solicitors in preparation for family court hearings, providing comprehensive guidance on various policies and procedures.
• Reported directly to six attorneys, handling large-scale duties requiring intricate preparations.
• Conducted in-depth research and analysis on legal matters for over 200 specific cases scheduled to appear in family court.

• Established crucial working relationships with nonprofit partners, community members, the Federal Bureau of Investigation, and the Philadelphia Police Department to accommodate families in need of emergency housing, utilizing excellent written and interpersonal communication skills with diverse populations
• Executed supervision of initial intake interviews and needs assessments for over 25 school-aged children residing in the domestic abuse shelter, resulting in an 80% increase in school attendance and further education interests
• Established confidential safety plans for over 80 women and families fleeing from in-home domestic violence nightly, adhering to shelter crisis intervention plans, assessing risk management, and providing referrals when shelter reached capacity
• Updated and maintained client personal and medical data analytics for 200+ clients enrolled in two confidential women against abuse domestic shelters