Summary
Overview
Work History
Education
Skills
Additionalinformation
Personal Information
Certification
References
Timeline
Generic

Jacqueline Jones

Fredricksburg,VA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Insulet
Fredericksburg, VA
02.2022 - Current
  • Processed orders accurately and efficiently according to established procedures.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Provided accurate, valid, and complete information to customers.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Delivered customer support to high call load each shift.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Coordinated with other departments to ensure consistency of documentation across projects.
  • Assisted in the development of a comprehensive style guide for all departmental documents.
  • Contributes to global Documentation Control continuous improvement projects in Arena.
  • Advanced knowledge of Microsoft Word and PowerPoint. Performs Arena/Knowledge Systems training, as needed.

Pharmacy Technician

CVS Pharmacy
Belleville, IL
03.2011 - 02.2022
  • Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels, and fill prescriptions for approval, interactions, insurance issues, and other matters to ensure patient safety and wellness, and build customer loyalty.
  • Use the pharmacy's proprietary computer program to access prescription information, including patient, prescriber data, drug selection, prescription interpretation, and insurance billing.
  • Research and resolve dosage conflicts, potentially harmful drug.

Customer Service Representative

Harrisonville Telephone Company
Waterloo, IL
11.2018 - 05.2019
  • Handling multiple computer functions and data entry.
  • Providing excellent customer service and handling customer complaints.
  • Assisting with any other administrative duties, such as answering phones, filing, and faxing.

Education

Medical Assistant -

Kaplan University
Frederick, MD
01.2012

Skills

  • Data entry
  • Customer Service
  • Inbound Customer Service
  • CRM Software
  • Call Documentation
  • Order Processing
  • Account Management
  • Quality Assurance Controls
  • Microsoft Exchange
  • MS Office
  • Written Communication
  • Microsoft Office
  • Verification

Additionalinformation

Licensed Pharmacy Technician, Certified Pharmacy Technician, Mobile Pharmacy Trainer, Excellent skills in communication and presentation. Strong analytical and problem-solving skills. Learn quickly and interpret information accurately. Capable of effectively communicating at various levels with individuals and groups. Enthusiastic, resourceful and enjoys challenges.

Personal Information

Title: Customer Service Specialist

Certification

  • Certified Pharmacy Technician Florida
  • Nationally Certified Pharmacy Technician Maryland
  • CPR certified

References

References available upon request.

Timeline

Customer Care Representative

Insulet
02.2022 - Current

Customer Service Representative

Harrisonville Telephone Company
11.2018 - 05.2019

Pharmacy Technician

CVS Pharmacy
03.2011 - 02.2022

Medical Assistant -

Kaplan University

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Jacqueline Jones