Summary
Overview
Work History
Education
Skills
TARGET ROLES
CORE COMPETENCIES
Timeline
Generic

Jacqueline Jones

Atlanta,GA

Summary

Dynamic HR professional with over 13 years of experience in employee relations, benefits administration, and talent acquisition. Proven ability to implement strategic HR initiatives that enhance organizational performance and foster inclusive workplace cultures. Strong leader skilled in leveraging data analytics and technology for improved productivity and workforce forecasting. Expertise in navigating U.S. federal and state employment laws, compliance, and diversity, equity, and inclusion (DEI) initiatives.

Overview

16
16
years of professional experience

Work History

People Benefits Specialist (Perm Conversion)

Molnlycke Health Care
09.2024 - Current
  • Strategically manage employee benefits programs across the U.S. and Canada, ensuring compliance with federal and state regulations for over 700 employees.
  • Conducted an in-depth analysis of benefits offerings, resulting in a 15% increase in employee satisfaction with benefits and a 20% improvement in retention rates.
  • Partner with HR teams to architect innovative benefits strategies aligned with organizational goals, enhancing recruitment efforts and reducing turnover by 20%.
  • Introduced a streamlined onboarding process that decreased onboarding time by 30%, ensuring new hires receive comprehensive compensation analysis.
  • Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
  • Negotiated favorable contracts with insurance carriers, resulting in cost savings for the organization.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Monitored industry trends to stay current on best practices in benefits design and administration.
  • Developed wellness initiatives to promote healthy lifestyles among employees, leading to reduced absenteeism and lower healthcare costs.

Benefits Consultant (Contract)

The Intersect Group
09.2024 - 04.2025
  • Strategically manage employee benefits programs across the U.S. and Canada, ensuring compliance with federal and state regulations for over 700 employees.
  • Conducted an in-depth analysis of benefits offerings, resulting in a 15% increase in employee satisfaction with benefits and a 20% improvement in retention rates.
  • Partner with HR teams to architect innovative benefits strategies aligned with organizational goals, enhancing recruitment efforts and reducing turnover by 20%.
  • Introduced a streamlined onboarding process that decreased onboarding time by 30%, ensuring new hires receive comprehensive compensation analysis.
  • Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
  • Negotiated favorable contracts with insurance carriers, resulting in cost savings for the organization.
  • Monitored industry trends to stay current on best practices in benefits design and administration.
  • Developed wellness initiatives to promote healthy lifestyles among employees, leading to reduced absenteeism and lower healthcare costs.

Human Resources Manager (Contract)

Robert Half Agency
03.2024 - 09.2024
  • Supported, led, and provided strategic HR solutions for the client’s employees within the Finance function involving employee relations, change management, performance management, leadership & development, rotational internship program, succession planning, process improvement initiatives.
  • Collaborated with Legal Counsel, Compensation, Benefits, Recruitment, HR Services team to deliver effective Human Resources support and solutions.
  • Collaborated with staffing agencies & internal legal counsel to streamline contractor onboarding processes, ensuring compliance with company policies, legal requirements, and specific client needs. Negotiate terms of engagement, including job responsibilities, rates, contract length, and deliverables.
  • Identified training needs and worked with Learning & Organizational Development to create appropriate training solutions and leadership coaching programs.
  • Collaborated with Compensation & Benefits and HR Services team to deliver effective Human Resources support and solutions.

Human Resources Director

Playfly Aspire (Formerly Aspire Group)
09.2022 - 02.2024
  • Managed Employee Relations via investigations, Agency Charges (EEO – DOL) Employment Litigation – Associate complaints Performance Management – coaching – Development, etc.
  • Led implementation of comprehensive plans and programs to utilize human resources strategically while ensuring strict compliance with all people operations policies, procedures, federal, and provincial regulations.
  • Led comprehensive HR strategies integrating succession planning, performance management, and DEI initiatives for a team of 163 personnel across 40+ locations.
  • Managed the open enrollment process for benefits, ensuring a seamless transition for all new hires and changes, resulting in a 30% increase in employee participation in available benefits.
  • Implemented a formal executive bonus program, significantly improving employee retention rates from 75% to 90% within one year, enhancing overall workforce stability.


Human Resources Manager

Southeastrans, Inc.
06.2021 - 08.2022
  • Delivered HR solutions to foster a positive workplace culture and engagement for a 300+ employee call center, achieving a 20% reduction in turnover rates through targeted retention strategies.
  • Streamlined performance evaluation processes, implementing a new system that increased the efficiency of reviews by 40% and improved feedback quality, resulting in higher employee satisfaction.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with senior leadership to launch DEI initiatives, leading to a 50% increase in employee survey scores related to inclusivity and workplace culture.
  • Handled Associate Relations via investigations, Agency Charges (EEO – DOL) Employment Litigation – Associate complaints Performance Management – coaching – Development, etc.
  • Responded to employment claims through mediations, hearings, and employee counseling process and investigations.
  • Administered full cycle recruitment process, including job postings, screening, interviewing, hiring, and background checks.
  • Performance Management: Collaborated with Senior Leadership to evaluate and identify departmental and organizational needs, actively managing the off-boarding process, which included conducting exit interviews to gather valuable feedback.
  • Generated reports and dashboards for various stakeholders globally, including senior leadership.

Sr. HR Generalist/HR Business Partner

INAP Corporation
11.2017 - 06.2021
  • Led a diversity task force with 20 members, facilitating positive workplace culture changes that improved employee engagement scores by 15% through inclusive practices.
  • Evaluated and identified opportunities for improvement in strategic management processes, resulting in a 25% increase in operational efficiency.
  • Developed and implemented HR resource materials, including employee handbooks and benefit brochures, ensuring clarity and consistency in HR communications.
  • Facilitated annual performance reviews that offered constructive feedback, setting goals for professional growth and development among staff members.
  • Handled Associate Relations via investigations, Agency Charges (EEO – DOL) Employment Litigation – Associate complaints Performance Management – coaching – Development, etc.
  • Collaborated with staffing agencies & internal legal counsel to streamline contractor onboarding processes, ensuring compliance with company policies, legal requirements, and specific client needs. Negotiate terms of engagement, including job responsibilities, rates, contract length, and deliverables.
  • Applied lean methodologies to design and launch streamlined changes, contributing to enhanced operational efficiency.
  • Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.

HR Generalist/Employee Benefits Administrator

Resource Alliance
03.2016 - 06.2017
  • Oversaw all facets of the client’s Human Resources operations, including HRIS management, employee relations, leave of absence, training and development, compensation, executive administration, and employment support.
  • Supported benefits services, addressing employee inquiries about health insurance, and managed various aspects of employee leaves, including FMLAs, personal leaves, short- and long-term disability, worker’s compensation management.
  • Directed entire new hire process, from sourcing and screening candidates to conducting interviews and hiring decisions.
  • Collaborated with clients to identify HR goals and requirements, enabling establishment of HR policies, practices, and solutions.

HR Generalist/Employee Benefits Administrator

Carroll Organization (Client)
03.2016 - 06.2017
  • Oversaw all facets of the client’s Human Resources operations, including HRIS management, employee relations, leave of absence, training and development, compensation, executive administration, and employment support.
  • Supported benefits services, addressing employee inquiries about health insurance, and managed various aspects of employee leaves, including FMLAs, personal leaves, short- and long-term disability, worker’s compensation management.
  • Directed entire new hire process, from sourcing and screening candidates to conducting interviews and hiring decisions.
  • Collaborated with clients to identify HR goals and requirements, enabling establishment of HR policies, practices, and solutions.

Corporate HR Assistant

Consulate Health Care
02.2015 - 03.2016
  • Initiated HR programs and procedures for Atlanta regional office, confirming successful execution of daily operations.
  • Accomplished employee relations and consulted with management on personnel policies, practices, and employment laws.
  • Managed worker’s compensation and leave of absence programs for entire Atlanta regional office with 100 employees.
  • Streamlined onboarding processes for new hires and implemented action plans to reduce processes by 1-2 days.

HR Employee Services Specialist

Gentiva Health Services, Inc.
10.2011 - 01.2015
  • Oversaw benefits administration, along with new hire, termination, promotion, leave of absence, and QLE procedures. Resolved employee issues by partnering with regional and corporate human resources directors. Orchestrated and led webinar benefits training for 15K employees and clinicians. Reduced employee turnover and increased employee recognition.

Home Health & Hospice Reimbursement Specialist

Gentiva Health Services, Inc.
08.2009 - 10.2011
  • Evaluated monthly accounts receivable and processed claims to reflect zero balances. 10 agency personnel on all aspects of insurance and non-Medicare claims processes while processing 45+ invoices and maintaining 100% cash to lagged revenue.

Education

Certified Professional (SHRM-CP) - Senior Human Resource Management

Society For Human Resource Management

Master of Business Administration - Human Resources Management

Southern New Hampshire University
Manchester, NH
05.2024

Certificate - Diversity, Equity, & Inclusion in the Workplace

University of South Florida (Muma College of Business)
Tampa, FL
05.2021

Bachelor of Science - Business/Human Resources Management

University of Phoenix
Phoenix, AZ
10.2016

Skills

  • PeopleSoft, Kronos, Paycor, Paycom, Clear Company, Success Factors, ServiceNow, InfoSource, EDGE, ICIMS, TrakStar, Paylocity, Infor/People Answers ATS, ADP Workforce Now, ADP Total Source, Workday, Bswift, Swift Hire, Verified First, Clear Company, LinkedIn Learning, LinkedIn & Indeed Recruiting Management, TeamWork Online, E-Verify, SaaS, Pivot Tables, VLOOKUP, Teams, Zoom, Slack, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Tableau, Salesforce, Workforce Management, 15Five Performance Management, SmartBen, GreenHouse

TARGET ROLES

Employee Relations Investigations - HR Management - HRBP - HRIS Analyst - HR Generalist - Benefits Administration - Talent Acquisition - Compensation Analyst

CORE COMPETENCIES

Human Resource Management | Investigations - Strategic Planning & Execution | HR Business Strategy | Human Resources Information System | HRIS Analyst | LMS | Executive Leadership | Employee & Community Relations | Change Management | Business Scheme Alignment | Diversity, Equity, & Inclusion (DEI) | Benefits Administration | Operational Support | Talent Acquisition | Recruitment Strategy|Compensation Analysis | Performance Management | U.S Federal & State Employment Laws | Global Employment Laws (Canada) | Canada Benefits Administration | Visa Management | Data Integrity | Budget Management | Problem Solving | Excellent Communication Skills | Time Management | Succession Planning

Timeline

People Benefits Specialist (Perm Conversion)

Molnlycke Health Care
09.2024 - Current

Benefits Consultant (Contract)

The Intersect Group
09.2024 - 04.2025

Human Resources Manager (Contract)

Robert Half Agency
03.2024 - 09.2024

Human Resources Director

Playfly Aspire (Formerly Aspire Group)
09.2022 - 02.2024

Human Resources Manager

Southeastrans, Inc.
06.2021 - 08.2022

Sr. HR Generalist/HR Business Partner

INAP Corporation
11.2017 - 06.2021

HR Generalist/Employee Benefits Administrator

Resource Alliance
03.2016 - 06.2017

HR Generalist/Employee Benefits Administrator

Carroll Organization (Client)
03.2016 - 06.2017

Corporate HR Assistant

Consulate Health Care
02.2015 - 03.2016

HR Employee Services Specialist

Gentiva Health Services, Inc.
10.2011 - 01.2015

Home Health & Hospice Reimbursement Specialist

Gentiva Health Services, Inc.
08.2009 - 10.2011

Master of Business Administration - Human Resources Management

Southern New Hampshire University

Certificate - Diversity, Equity, & Inclusion in the Workplace

University of South Florida (Muma College of Business)

Bachelor of Science - Business/Human Resources Management

University of Phoenix

Certified Professional (SHRM-CP) - Senior Human Resource Management

Society For Human Resource Management

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