Jacqueline Joshiakar

General Manager

SNS Postal Center (dba S&J Enterprise) | Temple City, Ca | July 2008 – Present

• Oversee daily sales, budgets and cash handling procedures.

• Provide services in clerical work, mailing, shipping and packaging for customers.

• Provide notary and loan signing services for clients.

Certified live scan fingerprinting operator

>Attended incoming calls and transferred calls to respective departments,

>Emphasis was on telephone etiquette, filing, excel reports, and overall customer support within the U.S. and Canada.

> General support with customer Covid testing queries such RTPCR

•>Research support for various international airports, Covid protocols.

> Provided customer and supplier management PPE support.

• Gathered data and information for various PPE projects to present to department heads.

•>Hired and Trained team members to assist with 24/7 Covid testing Hotline.

• Held a variety of administrative secretarial positions, last 7 years as Executive Secretary for V.P. of Acquisition and Distribution. Emphasis on calendar management, phone and communication skills, managing two e-mail accounts, creating presentations, travel arrangements, coordinating customer visits, registrar at world trade shows and maintaining office inventory.
• Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
• Created expense reports, budgets, and filing systems for management team.
• Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
• Screened calls and emails and initiated actions to respond or direct messages for managers.