Jacqueline J Scampato

Accomplished and results-focused executive with extensive experience in operations, financial analysis, strategic planning, budgeting, business objective achievement, and office management. Proven expertise in budget development, cost reduction, profit generation, and change management. Demonstrated success in managing successful initiatives associated with administration and operations while providing quality control leadership and conducting strategic business planning. Skilled at devising and executing innovative operating strategies to increase productivity, profitability, and operational efficiency. Experienced in mentoring and leading teams to deliver exceptional service. Collaborative communicator focused on building relationships and synergy across business lines to drive positive change.

• Meals on Wheels Mercer County, Ewing, NJ, Director of Operations, 01/01/22, Present, Responsible for coordinating and supporting internal operations of all program areas of the organization including Program Services and Volunteer Services to improve productivity and efficiency., Manage and facilitate bids for procurement of goods., Organizational compliance., Identify potential areas of improvement to improve day to day operations., Assist in gathering data and statistics across the agency as needed, and for grant reporting purposes., Implement new ways in collecting/gathering data as necessary and be well versed in internal data collecting systems., Produce statistical reports as needed., Assist in the execution of strategic plans for operational activity and internal systems.
• Mosquito Joe Robbinsville-Jackson, Robbinsville, NJ, Operations Manager, 01/01/19, 12/31/22, Managed all employees and assets of the franchise., Operations, Sales and Marketing functions, full P&L responsibility and supervising Field Operations., Hired office staff for Customer Service Representative and Routing Specialist positions., Managed and monitored Budgets, P&L, labor from top sales line down to profit line., Grew the business by 66% in two years ($1M) in revenue., Responsible for all aspects of fleet repair and maintenance., Track and monitor all chemical supplies, including inventory., Retain records for DEP submission.
• IBM Corporation, Armonk, NY, Manager, Global Operations IBM Digital Sales, 01/01/16, 12/31/18, Managed and optimized various procedures, such as requirements, gaps analysis, training/development, and new program rollouts., Played a key role as conduit between finance and sales to optimize, improve efficiency and achieve desired goals within time and budgetary constraints., Enhanced digital business profitability by tracking key performance indicators and implementing corrective actions., Implemented robust plans, defined budgets, and measured results to meet organizational goals., Formulated daily operational and sales reports to ensure maximum productivity and seamless operation., Identified strength and improved weak skills of individual employees while effectively mentoring them.
• IBM Corporation, New York, NY, Manager, Operations Global Cognitive Solutions, 01/01/15, 12/31/15, Provided quality assistance to executive leaders in decision-making processes by creating daily reports and highlighting areas for development., Attained business objectives and profitability goals by administering day-to-day operations and spearheading implementation of short/long-term strategies., Enabled VP and sales team to trigger transactional and SaaS revenue across cognitive solutions by utilizing sales connect driven data., Devised and executed robust growth focused budget strategies to drive $450M per year revenue., Merged Watson unit and analytics solutions team as well as managed creation of IBM's cognitive solutions brand.

• Strategic Business Planning
• Executing Large Scale Event & Business Meetings
• Cost Reduction & Avoidance
• Strategic Business Growth
• Recruiting & Staffing Initiatives
• Policies & Procedures Compliance
• Advanced Skills Using MS Office Suite
• Budget Administration / Management
• Supported High Level Stake Holders (GM, CFO and CDO)
• Process Redesign / Change Management
• Staff Development Programs
• Team Building & Leadership

• Manager, NA SWG Brand Sales Operations, IBM Corporation, New York, NY
• Mergers and Acquisitions Business Operations, IBM Corporation, New York, NY
• Manager, North America Sales Operations, IBM Corporation, New York, NY
• Manager, Practice Manager @ IBM E-business for Innovation, IBM Corporation, New York, NY
• Manager, Entertainment Business Sector / Administration & Operations, The Coca-Cola Company, New York, NY

• Treasure of Whiting Station HOA
• Mentor, Pathways in Technology Early College for High School, 06/01/11, 09/30/18
• Corporate Advisory Board, Boys and Girls Club of Union County, 06/01/14, 06/30/18
• Member, Rent Leveling Board, Union Township, 06/01/10, 06/30/15
• Diversity Facilitator, IBM, 01/01/01, 06/30/10

• IBM Top Talent, Top 10% of all IBM employees, 1996-2018
• IBM/Lotus Manager of the Year, 2005
• IBM Summit Award Nominee, 2007
• IBM 100% Club Recipient (non-sales category), 2004
• IBM Thank You Award Recipient, 53