Jacqueline Kane

Managed the daily operations of two storage facilities, overseeing leasing, rent collection, maintenance, and financial reporting. Provided exceptional customer service, demonstrating empathy and active listening while handling inquiries, complaints, and emergencies in a prompt and professional manner. Conducted regular property inspections, ensuring all safety measures were in place and making minor repairs when necessary. Leveraged needs-based selling techniques to connect with prospective tenants, presenting tailored storage solutions based on their needs. Used electronic calendars like Microsoft Outlook and Teams to prioritize tasks and delegate responsibilities efficiently.

Led customer service operations for Ahold Delhaize, managing high volumes of inquiries daily. Responsible for resolving complex issues and ensuring satisfaction, while adhering to company policies and maintaining exceptional service standards.

Oversaw training programs across multiple locations, ensuring staff were well-equipped to meet customer service and operational goals. Implemented procedures that enhanced both employee performance and customer satisfaction.

Provided excellent customer service and ensured smooth day-to-day operations, while supporting membership drives through effective communication and promotional strategies.

Key Contributions:

• Increased membership engagement by creating effective promotional campaigns and improving gym operations.

Handled administrative duties, including payroll, resume screening, and interview scheduling. Played a crucial role in maintaining office efficiency and managing communication across departments.

Assisted customers in the shoe department, trained new hires, and contributed to store operations and visual merchandising.

Key Contributions:

• Contributed to a 10% sales increase through effective training and customer engagement.