Jacqueline Keita
Oxford,PA
Summary
I am a dedicated, hard worker. I excel at multitasking, assisting patients/customers with their customer service needs. I will go above and beyond to make sure the clients needs are met, and exceeded. I also excel in being a team leader, and working with others to solve problems. I take pride in being an active listener to meet myself and others needs.
Overview
37
37
years of professional experience
Work History
PRIVATE DUTY CAREGIVER
Private Client
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Licensed Massage Therapist
PIERS DAY SPA
11.2022 - 07.2023
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Educated clients on benefits of massage therapy and importance of self-care.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
RURAL MAIL CARRIER
United States Postal Service, USPS
03.2016 - 11.2016
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Signed and received mail with signature requirements upon delivery and loading.
Patient Care Technician, ER
Chester County
01.2014 - 07.2014
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
SALES MANAGER
Lane Bryant
05.2011 - 10.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Substitute Teacher's Aide
OXFORD AREA SCHOOL DISTRICT
09.2007 - 05.2008
- Assisted students with personal hygiene needs such as hand washing and toileting.
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Promoted student progress by assisting with assignments and special projects.
- Helped prepare classrooms by setting up activity stations, writing on bulletin boards and distributing materials.
- Monitored students during transitional and non-class times such as lunch periods and recess.
- Supported children by working closely with teachers, parents and administrators.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
- Adapted curricula and lesson plans to specific abilities and interests of each child through personalized attention and small group instruction.
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students.
SCHOOL BUS DRIVER
OXFORD TRANSPORTATION
10.2001 - 08.2002
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained Pennsylvania driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Drove bus along assigned route, picking up students.
- Completed logbooks, incident reports and other daily paperwork.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
MASSAGE THERAPIST
ROSCI DAY SPA
11.2022 - 06.2023
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Provided clear, concise instructions to clients to prepare for massage services.
Proof Encoder
First Union Bank
01.1996 - 01.1999
- Completed daily data back-up to secure records.
- Maintained daily production logs of activities and completed work.
- Maintained database by entering new and updated information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prepared source data for computer entry by compiling and sorting information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Obtained scanned records and uploaded into database.
- Maintained files, records and chronologies of entry activities.
CNA
Homestead Nursing Home
01.1987 - 02.1989
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
DOWNINGTON INDUSTRIAL & ARGRICULTURAL BOARDING SCH
Downingtown, PACCP ASSOCIATE DEGREE -
Community College of Philadelphia
Philadelphia, PALICENSED MASSAGE THERAPIST -
WELLNESS INSTITUTE
Exton, PA08.2021
No Degree -
Roxborough High School
Philadelphia, PA06.1986
Skills
- Patient Assessments
- Physical Therapy Administration
- Time Management
- Promotional Support
- Respectful and Compassionate
- Heavy Lifting
- Ability to Lift
- Compassionate Communication
- Patient and Caregiver Education
- Patient Bathing and Grooming
- First Aid and Safety
- COVID-19 Safety Policies
- Multitasking and Organization
- Client Requirements
- Behavioral Management
- Dependable and Responsible
Timeline
Licensed Massage Therapist
PIERS DAY SPA
11.2022 - 07.2023
MASSAGE THERAPIST
ROSCI DAY SPA
11.2022 - 06.2023
RURAL MAIL CARRIER
United States Postal Service, USPS
03.2016 - 11.2016
Patient Care Technician, ER
Chester County
01.2014 - 07.2014
SALES MANAGER
Lane Bryant
05.2011 - 10.2013
Substitute Teacher's Aide
OXFORD AREA SCHOOL DISTRICT
09.2007 - 05.2008
SCHOOL BUS DRIVER
OXFORD TRANSPORTATION
10.2001 - 08.2002
Proof Encoder
First Union Bank
01.1996 - 01.1999
CNA
Homestead Nursing Home
01.1987 - 02.1989
PRIVATE DUTY CAREGIVER
Private Client
High School Diploma -
DOWNINGTON INDUSTRIAL & ARGRICULTURAL BOARDING SCH
CCP ASSOCIATE DEGREE -
Community College of Philadelphia
LICENSED MASSAGE THERAPIST -
WELLNESS INSTITUTE
No Degree -
Roxborough High School