Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Upwork
Chicago, IL
06.2022 - 05.2023
Generated qualified leads via innovative outreach strategies, maintaining a 90% quota attainment
Partnered with customers in the C-suit at Fortune 500 companies to help them solve their business problems
Researched prospects and conducted thorough needs assessments to deliver personalized services and products to meet their needs
Leveraged advanced lead identification tools to maximize efficiency and effectiveness in prospecting
Developed and maintained detailed reports on sales activities, lead progress, and market trends to inform strategic decision making
Stay up to date on industry development and competitive landscape to identify emerging opportunities and adjust strategies accordingly
Lead Generation Specialist
Stone Ventures
Detroit, MI
07.2021 - 06.2022
Delivered B2B lead generation services that empower companies to identify and qualify high-potential leads, enhancing targeted outreach and advertising efforts to drive higher customer conversion rates
Bartender, Server, and Banquet Coordinator
Maggiano's Little Italy
Chicago, IL
09.2016 - 06.2021
Generated leads for catering services, driving business development through targeted outreach and relationship building
Oversaw all facets of event management, including coordinating event logistics, managing delivery services, and maintaining detailed documentation of processes
Facilitated effective communication with guests and team members to ensure clarity and satisfaction
Collaborated with restaurant staff to plan and execute upcoming events