Jacqueline Ketring
Van Nuys,CA
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Receptionist Fron Desk/Cashier Team Lead
Glendale Dodge Chrysler Jeep Ram
07.2018 - Current
- Answer incoming calls, direct caller to appropriate department/individual or take a detailed message
- Handle cash and balance upon closing
- Process and inspect rental cars
- Assist in submitting warranty claims for dealer
- File vehicle documentation
- Experience in business office
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Certified Nursing Assistant
Pasadena Grove Healthcare Center
01.2020 - 06.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Receptionist Fron Desk/Cashier Team Lead
New Century BMW
02.2017 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Associate Degree in Nursing -
East Los Angeles College
Los Angeles, CA06.2024
certified nursing assistant -
Platt College
02.2020
High School Diploma -
Sotomayor Learning Academics
Los Angeles, CA06.2016
Skills
- Provide great customer service
- Data entry WPM (70)
- Dependable
- CPR & basic life certified
- Bilingual English/Spanish
- File Management
- Data Entry
- Administrative Support
- Office Management
- Clerical Support
- Scheduling
- Bookkeeping
References
REFERENCES UPON REQUEST
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Pasadena Grove Healthcare Center
01.2020 - 06.2020
Receptionist Fron Desk/Cashier Team Lead
Glendale Dodge Chrysler Jeep Ram
07.2018 - Current
Receptionist Fron Desk/Cashier Team Lead
New Century BMW
02.2017 - 06.2018
Associate Degree in Nursing -
East Los Angeles College
certified nursing assistant -
Platt College
High School Diploma -
Sotomayor Learning Academics
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