Jacqueline KEYS
Hattiesburg,MS
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Dollar General Store
Hattiesburg, MS
01.2019 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Implemented efficient systems for tracking stock movement.
Lead Key Holder
Dollar General Store
Hattiesburg, MS
01.2018 - 02.2019
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Conducted daily store walks to inspect store operations and customer service levels.
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Performed regular audits of all areas within the store to ensure safety regulations are met.
- Developed action plans to address any discrepancies or issues identified during audits.
- Managed inventory levels through cycle counts and physical inventories as needed.
Cashier
Dollar General Store
Hattiesburg, MS
01.2018 - 12.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Healthcare Customer Service Team Lead
Marion Personal Care
Columbia, MS
05.2015 - 01.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed and implemented individualized care plans for clients, based on their needs and preferences.
- Conducted assessments of client's physical and emotional health, medical histories, and living conditions to create tailored care plans.
- Monitored clients' progress in meeting goals outlined in their care plan.
- Ensured compliance with state regulations related to personal care services.
Patient Transport Driver
Marion Personal Care
Columbia, MS
10.2011 - 12.2015
- Greeted patients and provided assistance to ensure they arrived at their destination safely.
- Provided wheelchair assistance when necessary to transport patients between locations within the facility.
- Adhered to safety protocols while transporting patients throughout the hospital or healthcare facility premises.
- Ensured patient comfort during transport by providing verbal reassurance and support.
- Maintained cleanliness of ambulatory vehicles; emptied trash receptacles and restocked supplies such as blankets, linens.
Education
High School Diploma -
Columbia High School
Columbia, MS05-1989
Academy of Hair Design #6
Hattiesburg, MSBachelor of Science - Business Administration and Management
Liberty University
Lynchburg, VASkills
- Report Generation
- Loss Prevention
- Customer Service Management
- Retail Inventory Management
- Strong Listening Talents
- Deadline Adherence
- Research and Fact-Checking
- Organizational Abilities
- Accuracy and Precision
- Documentation Preparation
- Microsoft Office Expertise
References
References available upon request.
Timeline
Store Manager
Dollar General Store
01.2019 - Current
Lead Key Holder
Dollar General Store
01.2018 - 02.2019
Cashier
Dollar General Store
01.2018 - 12.2018
Healthcare Customer Service Team Lead
Marion Personal Care
05.2015 - 01.2018
Patient Transport Driver
Marion Personal Care
10.2011 - 12.2015
High School Diploma -
Columbia High School
Academy of Hair Design #6
Bachelor of Science - Business Administration and Management
Liberty University