Jacqueline Kim
Fullerton,CA
Summary
Results-driven professional with expertise in feed management, marketplace integrations, and cross-functional collaboration. Skilled in streamlining workflows, optimizing client relationships, and implementing strategic solutions to enhance efficiency and performance. Experienced in leading teams, resolving complex challenges, and improving operational processes in a dynamic digital commerce environment.
Overview
18
18
years of professional experience
Work History
Supervisor, Marketplace Enterprise Feed Management
Feedonomics
03.2023 - Current
- Lead and mentor a team of Marketplace Enterprise Feed Managers, providing training, performance evaluations, and career development support.
- Oversee client escalations, ensuring timely and effective resolution of feed-related issues.
- Develop and implement best practices for client relationship management and feed optimization.
- Manage the adoption of new processes, ensuring seamless team-wide implementation.
- Analyze incoming client requests to identify trends and strategic improvements for operational efficiency.
- Conduct root-cause analysis on escalations and collaborate with internal teams to implement solutions.
- Train new hires using structured onboarding checklists to maintain team-wide efficiency.
Sr. Marketplace Enterprise Feed Manager
Feedonomics
02.2021 - 03.2023
- Managed end-to-end product and order integrations across multiple marketplaces, ensuring high-quality feed performance
- Oversaw client communication throughout onboarding and post-launch phases, ensuring seamless marketplace transitions
- Maintained up-to-date knowledge of marketplace policies, platform updates, and industry trends to leverage new tools for client success
- Conducted regular account audits, identifying issues and implementing solutions to improve listing accuracy
- Worked closely with Customer Success Managers to resolve escalations, identify upsell opportunities, and address out-of-scope client requests
- Provided weekly status updates to leadership on client accounts, special projects, and team progress
Ecommerce Marketplace Specialist
Incipio Group
08.2019 - 02.2021
- Managed day-to-day ecommerce operations, including order fulfillment, inventory management, and performance tracking
- Oversaw Amazon Vendor Central & Seller Central, supporting inventory and demand planning by leveraging data analysis to optimize stock levels and sales projections
- Collaborated with marketing teams to enhance product listings, A+ content, and brand pages across major marketplaces
- Assisted the Director of Ecommerce in executing business strategies to maximize sales and profitability
- Worked cross-functionally with warehouse, accounting, operations, and B2B teams to ensure seamless marketplace operations
Account Executive
ADATA Technology Co.
10.2018 - 08.2019
- Managed ecommerce marketplace operations, including new product launches and customer service
- Assisted with purchase orders, price lists, promotions, and inventory allocation
- Resolved invoice and payment discrepancies by collaborating with the accounting department
- Oversaw third-party shipping services, ensuring timely order fulfillment and returns processing
Marketing Strategist
Ative Group
01.2016 - 01.2018
- Conducted market research and competitor analysis to develop quarterly strategic initiatives
- Managed client communications, ensuring seamless project execution and strategy alignment
- Coordinated press releases, sponsored media campaigns, and social media partnerships with major tech publications
- Optimized Amazon product listings, web content, and SEO strategies to enhance brand visibility
Web Content Writer
Caseology
01.2013 - 01.2014
- Developed high-quality product descriptions, brand messaging, and advertising copy
- Managed SEO optimization for website and ecommerce product listings
- Oversaw ecommerce customer service and social media accounts, including Twitter, Facebook, and Instagram
Head Server / Assistant Manager
Fish in a Bottle
01.2007 - 01.2012
- Supervised daily restaurant operations, including staff training, scheduling, and compliance monitoring
- Conducted inventory checks and quality control to ensure optimal service
- Managed end-of-shift reporting, cash handling, and customer satisfaction initiatives
Education
California State University Long Beach
Skills
- Cross-Functional Collaboration & Team Leadership
- Client Relationship Management & Escalation Resolution
- Process Improvement & Automation
- Ecommerce & Marketplace Management
- Data Feed Optimization
- Performance Analytics & Reporting
Timeline
Supervisor, Marketplace Enterprise Feed Management
Feedonomics
03.2023 - Current
Sr. Marketplace Enterprise Feed Manager
Feedonomics
02.2021 - 03.2023
Ecommerce Marketplace Specialist
Incipio Group
08.2019 - 02.2021
Account Executive
ADATA Technology Co.
10.2018 - 08.2019
Marketing Strategist
Ative Group
01.2016 - 01.2018
Web Content Writer
Caseology
01.2013 - 01.2014
Head Server / Assistant Manager
Fish in a Bottle
01.2007 - 01.2012
California State University Long Beach
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