Jacqueline Kincaid
Macedonia,OH
Summary
Dynamic customer service professional with proven expertise in order processing and problem-solving. Adept at enhancing service delivery through effective team collaboration and administrative coordination. Recognized for building strong customer relationships and generating accurate reports, ensuring seamless operations and exceptional support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Office Administrative Assistant
Kissick Energy WVPA
Lore City, Ohio
09.2024 - Current
- Process orders and manage transactions.
- Collaborate with team members to improve service delivery.
- Document customer interactions.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Track orders from start to finish to ensure timely delivery of goods or services.
- Develop strong relationships with customers by providing personalized assistance and support.
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
- Compose letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Prepared and submit customer proposals.
- Assist the accounting team in preparing payroll and tracking accounts receivable and accounts payable.
- Lead the weekly staff meeting on the status of the company, orders, and customers.
Administrative Assistant/Front Desk Operator
Epworth Preschool and Daycare
Marion, Ohio
07.2007 - 07.2011
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Proofread content for typo-free emails and documentation.
- Compiled data from various sources into organized reports for review by management team.
- Assisted in the registration process for new children entering the daycare program.
- Managed daily operations, scheduling and oversaw work of employees.
Education
Bachelor of Science - Education And Allied Professions
University of Dayton
Dayton, OH05-2007
Skills
- Order processing
- Customer support
- Data entry
- Billing management
- Report generation
- Transaction management
- Administrative coordination
- Team collaboration
- Positive and professional
- Microsoft Office expertise
- Shipping and logistics
- Problem-solving
Accomplishments
- Graduated Cum Laude
- Dean's List
- Member of National Honor Society
Certification
Intuit Bookkeeping Courses Completed:
- Bookkeeping Basics Certificate
- Assets in Accounting Certificate
- Liabilities and Equity in Accounting Certificate
- FInancial Statement Analysis Certificate
References
References available upon request.
Timeline
Customer Service Representative/Office Administrative Assistant
Kissick Energy WVPA
09.2024 - Current
Administrative Assistant/Front Desk Operator
Epworth Preschool and Daycare
07.2007 - 07.2011
Bachelor of Science - Education And Allied Professions
University of Dayton
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