Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jacqueline King

Stratford,CT

Summary

Professional with 10+ years of customer service experience in high-pressure environments. Proven ability to collaborate effectively within teams to achieve service excellence. Strong problem-solving skills and a commitment to enhancing customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Head Waitress

Mr Crab Seafood and Bar
Bridgeport, CT
02.2018 - Current
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Balanced tills, handled cash, and processed credit card payment batches.

Assistant Manager

Global Partners
Fairfield, CT
12.2023 - 04.2025
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Waitress

Friendly's Restaurant
Milford, CT
06.2011 - 02.2018
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.

Bookkeeper

Food Basics
Bridgeport, CT
10.2008 - 06.2011
  • Accurately balanced tills daily, which keeping track of overages or shortages.
  • Performed bi-weekly payroll and coordinated record keeping.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.

Education

High School Diploma -

Bassick High School
Bridgeport, CT
06.2008

Some College (No Degree) - Business Administration And Management

Housatonic Community College
Bridgeport, CT

Skills

  • Point of sale systems
  • Upselling and cross-selling
  • Staff training
  • Service orientation
  • Verbal and written communication
  • Food and beverage service
  • Customer service and rapport
  • Team collaboration
  • Food safety standards
  • Inventory management
  • Cash handling
  • Staff scheduling
  • Payroll administration

Certification

ServSafe Certified

References

References available upon request.

Timeline

Assistant Manager

Global Partners
12.2023 - 04.2025

Head Waitress

Mr Crab Seafood and Bar
02.2018 - Current

Waitress

Friendly's Restaurant
06.2011 - 02.2018

Bookkeeper

Food Basics
10.2008 - 06.2011

High School Diploma -

Bassick High School

Some College (No Degree) - Business Administration And Management

Housatonic Community College

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