JACQUELINE KINGSBURY
McAllen,,TX
Summary
Results-driven Customer Service Specialist skilled in managing multiple priorities in dynamic settings. Strong team player with a track record of meeting and exceeding business goals. Expertise in addressing and resolving complex customer support challenges, enhancing service quality and client relationships.
Overview
20
20
years of professional experience
Work History
Customer Service Associate/COS/Millwork Sales Specialist
The Home Depot store 0516
McAllen, TX
03.2024 - Current
- Verified Special order & locker audits daily.
- Contacted vendors, installers, and customers regarding customer orders.
- Ensured compliance with safety regulations while maintaining a safe work environment for associates and customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with placing new orders, making changes to existing orders, and canceling orders as needed.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Processed payments using cash registers and credit card machines.
- Developed relationships with key clients through regular contact and follow-up communication.
Optometric Technician
Heritage Family Eye Care
Fort Worth, TX
02.2019 - 09.2021
- Crystal EHR
- Leading team to success in difficult situations
- Check patients in/out, verify eligibility and benefits, collect copays, and payments, price out patients for contacts lens
- Performed tests and record data accurately and efficiently prior to patient appointments
- Obtain detailed medical and personal data for patient charts and records
- Tested for intraocular pressure, visual acuity, performed Auto Refractor, Visual Fields, Optomap photos, and OCT testing for doctors
Front Desk
Varsity Orthopedics
Bedford, TX
08.2015 - 02.2016
- Aprima EHR.
- Open/close office, check patients in/out
- Verify eligibility and benefits, collect copays, and payments.
- Originated, updated and maintained patient records.
Front Desk
Chiropractic Associates Of Bedford
Bedford, TX
10.2012 - 10.2013
- Silk One EHR.
- Schedule appointments, reminder calls, and follow up with no shows.
- Take patient histories, recorded height, weight, and blood pressure.
Physical Therapy Aide
Downey Physical Therapy
Downey, CA
07.2005 - 04.2011
- Front and back office duties, set up patients with EMS, and performed Ultrasounds
- Assist in medical billing, fax documents, ordered medical/office supplies
- Typed progress reports, provided documents charts and statistical data
Education
High School Diploma -
Columbus High School
Downey, CA05-2006
Skills
- Ability to work efficiently without supervision
- Bilingual: English/Spanish
- Excellent work ethic
- Creative customer relations
- Dedication to have a successful environment
- Team player with positive attitude
Timeline
Customer Service Associate/COS/Millwork Sales Specialist
The Home Depot store 0516
03.2024 - Current
Optometric Technician
Heritage Family Eye Care
02.2019 - 09.2021
Front Desk
Varsity Orthopedics
08.2015 - 02.2016
Front Desk
Chiropractic Associates Of Bedford
10.2012 - 10.2013
Physical Therapy Aide
Downey Physical Therapy
07.2005 - 04.2011
High School Diploma -
Columbus High School
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