Jacqueline Knight
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Deputy Clerk
Chancery Clerks Office
04.2016 - Current
- Record land deeds and records
- Collect delinquent land taxes and apply day to day receptionist skills.
- Providing exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
Rural Mail Carrier Associate
United States Postal Service
07.2015 - 09.2015
- Worked on rural mail route
- Sorted and cased mail for delivery
- Delivered packages and certified mail in a timely manner.
Cerner Ambulatory Consultant
Leidos, Maine Medical
09.2014 - 10.2014
- Worked night shift providing training and support to front desk on patient registration and scheduling
- System support included: (CPOE), Profile Module, Power Note, Power Chart, Order Review Results, Message Center and ADHOC.
Cerner Ambulatory Consultant
Einstein Internal Medicine Associates
07.2014 - 08.2017
- Provided training and support to front desk clerks on patient registration and scheduling
- System support included: (CPOE), Profile Module, Power Note, Power Chart, Orders Review, Results, Message Center and ADHOC
Cerner Ambulatory Consultant
Via Christi Carriage Parkway
05.2014 - 06.2014
- Provided training and support to front desk clerks with knowledge of Cerner software
- System support included: (CPOE), Profile Module, Power Note, Power Chart, Orders Review, Results, Message Center and ADHOC
Key Holder
Dollar General
03.2014 - 05.2014
- Provided prompt, efficient, and courteous customer service to customers
- Assisted customers with purchases and returns
- Restocked merchandise and keeping the store organized
- Supported the Store Manager in all store operations
- Helped lead the team to exceed the store's performance goals and objectives
- Performed job related duties as assigned
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Assistant Store Manager
Murphy Oil USA Lucedale
06.2013 - 03.2014
- Provided prompt, efficient, and courteous customer service to customers
- Assisted customers with purchases and fuel transactions
- Restocked merchandise and performed inventory to make store orders
- Supported the Store Manager in all store operations
- Helped lead the team to exceed the store's performance goals and objectives
- Performed job related duties as assigned
Certified Nursing Assistant
Glen Oaks Nursing Center Lucedale
08.2009 - 08.2013
- Helped patients with daily assisted living needs.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Pipe Fitter Apprentice
Northrop Grumman
01.2009 - 05.2009
- Laid out, assembled, installed, and maintained pipe systems, pipe supports, and related hydraulic and pneumatic equipment for steam, hot water, heating, cooling, lubricating, sprinkling, and industrial production and processing systems
- Applied knowledge of system operation, and followed blueprints.
- Enhanced communication between team members by effectively conveying information related to job tasks and requirements.
Sales Associate/ Customer Service
Dillard's
06.2007 - 06.2008
- Provided friendly, professional assistance to customers who needed help with picking out and purchasing items in my department
- Handled the switch board and kept detailed messages for employees
- Helped customers in the customer service center with orders and returns
- Assisted with open and close of the stores issuing out open registers cash and providing sales associates with change for registers
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Customer Service Representative
Blue Cross and Blue Shield
10.2006 - 02.2007
- Handled Medicare claims and other issues in a timely manner
- Enrolled customers into prescription drug plans
- Explained benefits and reviewed documents to assure the correct payments were received and processed.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Maintainer
United States Armed Forces, Army
04.2002 - 09.2003
- Multichannel Transmissions System Op/
- Supervised or performed installation, operation, and unit-level maintenance on a multichannel line of site and tropospheric scatter communications system, communications security devices, and associated equipment
- Also under supervision installed, operated, and performed maintenance on antenna
- Ordered supplies, recorded maintenance, and inventory distribution
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
MS -
Gulf Coast Community College
2013
Diploma -
George County High School
1999
Skills
- Patient engagement strategies
- Critical Thinking
- Appointment Scheduling
- Recordkeeping Strengths
- Payment Processing
- Call Center Customer Service
- LiveChat
- Data Entry
Timeline
Deputy Clerk
Chancery Clerks Office
04.2016 - Current
Rural Mail Carrier Associate
United States Postal Service
07.2015 - 09.2015
Cerner Ambulatory Consultant
Leidos, Maine Medical
09.2014 - 10.2014
Cerner Ambulatory Consultant
Einstein Internal Medicine Associates
07.2014 - 08.2017
Cerner Ambulatory Consultant
Via Christi Carriage Parkway
05.2014 - 06.2014
Key Holder
Dollar General
03.2014 - 05.2014
Assistant Store Manager
Murphy Oil USA Lucedale
06.2013 - 03.2014
Certified Nursing Assistant
Glen Oaks Nursing Center Lucedale
08.2009 - 08.2013
Pipe Fitter Apprentice
Northrop Grumman
01.2009 - 05.2009
Sales Associate/ Customer Service
Dillard's
06.2007 - 06.2008
Customer Service Representative
Blue Cross and Blue Shield
10.2006 - 02.2007
Maintainer
United States Armed Forces, Army
04.2002 - 09.2003
MS -
Gulf Coast Community College
Diploma -
George County High School
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