Jacqueline Knox
Ridgeland,MS
Summary
Dynamic General Manager with a proven track record at Bojangles' Restaurants, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced employee retention. Skilled in P&L management and staff training, fostering a positive work environment that drives performance and customer loyalty.
Diligent [Desired Position] with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Bojangles' Restaurants
11.2023 - 05.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Circle K
11.2018 - 11.2023
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Blythville High
Blytheville, AR05-1986
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Staff training/development
- Employee scheduling
- P&L management
- Team training and development
- Labor cost controls
- Performance evaluations
- Purchasing
- Recruitment
- Operations oversight
- Purchasing and planning
- Quality management
- Cost reductions
- Team oversight
- Financial administration
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 28 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Hamburger University Training - 2005
- CM - Certified Manager Certification
- Certified store manager, McDonald's- 1998-2005
- Certified store manager, circle k - 2018-2023
- Certified store manager, bojangles - 2023-2025
Languages
English
Full Professional
Timeline
General Manager
Bojangles' Restaurants
11.2023 - 05.2025
General Manager
Circle K
11.2018 - 11.2023
High School Diploma -
Blythville High
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