Jacqueline Knudsen
Commerce,MI
Summary
Customer service-oriented professional with enthusiastic personality and skills in hands-on printing production and an artistic eye in marketing techniques and fashion. Ready to apply experience in various areas, and not afraid to pick up something new.
Overview
7
7
years of professional experience
Work History
Warehouse Order Selector
CVS Warehouse
Novi, MI
08.2022 - 02.2024
- Transported products via conveyor belt system throughout the warehouse.
- Communicated with supervisors regarding any issues or discrepancies encountered while selecting orders.
- Selected products and items from shelves and pallets for customer orders.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Print and Marketing Supervisor
Staples
Novi, MI
08.2021 - 06.2022
- Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
- Managed paper, ink and printing supplies, placing orders to replenish inventory with the company's warehouse or properly checking out products taken from the store shelves.
- Loaded 5 machines with various papers, toner, drums, fusers, and other components.
- Printed customized office documents such as photo cards, newsletters, business cards, brochures and posters.
- Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts.
- Assisted clients in customizing design and layout of business and personal documents.
- Implemented quality control measures to check projects for accuracy and efficiency.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Promoted various new sales, discounts and coupons for customers.
- Researched out-of-stock items to find additional inventory in other store locations.
- Built lasting client relationships by organizing and planning sales events through phone calls, emails, or in-person.
- Managed 3 employees.
Style Consultant and Cashier
Target
Commerce Township, MI
11.2017 - 04.2020
- Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
- Oversaw overall department operation, engaging in loss prevention, cashiering, client questions and store maintenance.
- Extended sales support to fitting room by proposing complementary products and checking in periodically to offer fashion expertise and perspective.
- Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed refunds for worn, damaged and broken merchandise.
Restaurant Hostess
Johnny Carinos Country Italian
Commerce Township, MI
10.2016 - 11.2017
- Greeted guests and sat customers at tables or in waiting areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Education
High School Diploma -
Walled Lake Northern High School
Commerce Township, MI06.2019
Some College (No Degree) -
Grand Valley State University
Allendale, MISkills
- Complex Problem Solving
- Salesforce CRM Software
- Product Promotion
- Time Management
- Verbal and Written Communication
- Detail-Oriented
- Relationship Building
- Marketing and Advertising
- Team Building and Motivation
- Cash Handling and Reconciliation
- Computer Proficiency
- Microsoft Office
- Flexible Work Schedule
- Customer Service Management
- Handling Complaints and Inquiries
- Reporting and Performance Analysis
- Positive and Upbeat
- Willingness to Learn
- Creativity and Originality
Timeline
Warehouse Order Selector
CVS Warehouse
08.2022 - 02.2024
Print and Marketing Supervisor
Staples
08.2021 - 06.2022
Style Consultant and Cashier
Target
11.2017 - 04.2020
Restaurant Hostess
Johnny Carinos Country Italian
10.2016 - 11.2017
High School Diploma -
Walled Lake Northern High School
Some College (No Degree) -
Grand Valley State University
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