Jacqueline LaFex
Fayetteville,USA
Summary
Experienced and results-driven executive assistant with over 20 years of proven success in progressively challenging roles. Demonstrated expertise in applying administrative principles to support and enhance organizational operations. Recognized for exceptional organizational skills that drive efficiency and streamline processes. Committed to delivering high-quality work and exceeding expectations in a fast-paced and dynamic environment.
Overview
27
27
years of professional experience
Work History
In Store Shopper
Wegmans
01.2024 - Current
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Review customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrate speed and accuracy in order item selection.
Business Administrator
DeWitt School Services / Jostens
09.2001 - Current
- Company Overview: www.nygrad.com
- Responsible and accountable for the coordinated management of multiple related projects and satellite businesses directed toward gaining market share in a mature market
- Design process workflows for online ordering platform
- Work with contracted IT support on the development and maintenance of the DeWitt School Services website
- Analyze and resolve billing issues and manage checkout page updates
- Create processes to prevent user issues in the future and update the ordering platform annually based on user experience and customer feedback
- Choose, design, and procure products to go to market each year using a remote database order entry system
- Utilize Microsoft Office products (Excel, Word, PowerPoint, Access) for business tasks
- Utilize relational database querying techniques (Salesforce and Tableau, previously Oracle) to analyze and interpret data into meaningful conclusions, recommendations, and decisions
- Build credibility, establish rapport, and maintain communication with all stakeholders, including administrators, teachers, parents, and students as well as management, corporate executives
- Increased market share against established competitors to annual sales of 1.8 million
- Responsible for recruitment, training, and management of nationwide sales force for first 2 years of satellite business - 115 reps in 23 states
- Self-generate opportunities, work with stakeholders to expand relationships and increase sales based on data analytics
- Travel to area high schools to function as a liaison between schoolhouse accounts and business office
- Manage money while assisting students in placing orders for grad products, class rings, and in the delivery of products
- Write, coordinate, design, order, and print all marketing materials for 20,000 students customized for 80 schools
- Effectively advise customers on purchases by maintaining a high level of product knowledge for all jewelry and graduation products
- Independently rebranded Dewitt School Services with a new logo, created and designed coordinating brand materials, and designed and built afull website using Dreamweaver CS4 - the first in our industry to have a sales website which is now common to our industry, increased sales by 10% the first year and continues to grow
- Develop strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Manage day-to-day development issues.
- Assist in developing marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
Pharmacy Technician
Wegmans
11.2021 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
Executive Assistant to Corporate Finance Department
Carlisle Companies Incorporated
01.2001 - 09.2001
- Assisted in the coordination and assembly of financial presentations and reports
- Utilized Microsoft Office to assist in administrative tasks
- Acted as liaison between divisions and corporate office for coordination of presentation needs, coordinated with travel department to negotiate accommodations, arrange meals, transportation, and plant tours
- Prepared agenda, presentations, transparencies, and booklets
- Designed and typed quarterly reports while coordinating with legal department for filing
- Corporate office relocated to Charlotte, NC, as a result of a CEO change
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments to optimize time.
Senior Medical Office Assistant
Center for Vision Care - SUNY Health Science Center
04.1998 - 01.2001
- Performed a variety of administrative assignments, often complex and confidential
- Coordinated administrative secretary functions for office
- Performed a variety of complex clerical functions requiring interpretation of policies and procedures
- Designed and updated resident surgical log using MS Access
- Functioned as clerkship coordinator for Ophthalmology 3000 elective med student course
- Maintained and updated department website
- Certified Ophthalmic Assistant
- Assessed patient diagnosis for appropriate care
- Documented patient symptoms to ensure concerns were addressed
- Obtained accurate patient medical history for MD review
Education
Master of Business Administration -
Le Moyne College
Syracuse, NYBachelor of Science - Biology
Le Moyne College
Syracuse, NYCertified Professional Medical Biller - Medical Billing
Bryant And Stratton
Online12.2024
Certified Professional Medical Coder - Medical Coding
Bryant And Stratton
Online08.2024
Skills
- Microsoft Office Suite
- Executive Support
- Eye for detail
- Project Management
- Business plan development
- Team Collaboration
- Marketing strategy
- Effective Communication
- Team Development
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow Optimization
Volunteerextracurricularactivities
- Parent Association Volunteer
- Neighborhood Association Member
- Member of New Horizons Orchestra
- Fitness/Aerobics
- Health/Nutrition
- Martial Arts Community Service Contributor
Timeline
In Store Shopper
Wegmans
01.2024 - Current
Pharmacy Technician
Wegmans
11.2021 - 01.2024
Business Administrator
DeWitt School Services / Jostens
09.2001 - Current
Executive Assistant to Corporate Finance Department
Carlisle Companies Incorporated
01.2001 - 09.2001
Senior Medical Office Assistant
Center for Vision Care - SUNY Health Science Center
04.1998 - 01.2001
Master of Business Administration -
Le Moyne College
Bachelor of Science - Biology
Le Moyne College
Certified Professional Medical Biller - Medical Billing
Bryant And Stratton
Certified Professional Medical Coder - Medical Coding
Bryant And Stratton