Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Lamour

Sanford,FL

Summary

Accomplished Customer Service Representative with a proven track record at Azari-skin Care, enhancing customer satisfaction and retention through expert problem-solving and active listening. Skilled in appointment scheduling and critical thinking, I significantly contributed to sales growth and service quality, demonstrating a results-driven approach and a commitment to excellence.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Azari-skin Care
01.2021 - 01.2024
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Created customer support strategies to increase customer retention.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained up-to-date knowledge of product and service changes.

Appointment Setter

Radiology Consultants
04.2016 - 02.2019
  • Set appointments with salespeople and potential customers.
  • Answered phone calls and answered questions from potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
  • Scheduled and confirmed appointments and meetings for senior management team.

Front Desk Receptionist

Action Chiropractic
01.2014 - 03.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

NURSING UNLIMITED
Miami, FL
2007

High School Diploma -

MIAMI EDISON
Miami, FL
1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Scheduling
  • Appointment Scheduling
  • Order Processing

Timeline

Customer Service Representative

Azari-skin Care
01.2021 - 01.2024

Appointment Setter

Radiology Consultants
04.2016 - 02.2019

Front Desk Receptionist

Action Chiropractic
01.2014 - 03.2015

NURSING UNLIMITED

High School Diploma -

MIAMI EDISON

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Jacqueline Lamour